Swap

E-commerce

SeniorSolutionsEngineer

Austin, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Solutions Engineer at Swap. Skills: Solutions Engineering, Technical Credibility, Integration Scoping. Own technical win on Agentic Storefront deals. Lead discovery, shape solution narrative”

What You'll Achieve.

Own the technical win; Lead discovery; Shape the solution narrative; Build technical credibility; Lead integration scoping; Guide implementation scoping

Industry & Context.

E commerce

What They're Looking For.

Must Have

5-7 years in a pre-sales, solutions engineering, or sales engineering role at a B2B SaaS company, Genuine hands-on technical depth, comfortable working with REST APIs, webhooks, and integration, Prior experience with JavaScript, Python, or similar, Familiarity with the e-commerce ecosystem, AI fluency in practice, High autonomy, discovery instincts, Adaptability

Nice to Have

Direct experience selling or supporting AI or agentic products, Background in a high-growth or scale-up environment, Exposure to post-purchase, fulfilment, or logistics technology, Familiarity with structured sales methodologies (MEDDPICC or similar)

What You'll Do.

Own technical win on Agentic Storefront deals

shape solution narrative

Build technical credibility with stakeholders

Lead integration scoping conversations

Work with merchant technical teams

Be a trusted technical partner to AEs

Run structured technical discovery

Scope and support proof of concept

Contribute to internal enablement

Feed market insights back to teams

How You'll Work.

Team & Collaboration

Work closely with AEs across Austin and New York; Backed by an experienced SE and technical team in the UK; Collaborate with product, marketing, and GTM teams

Full Job Description

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. The Role This is a senior individual contributor role at the heart of Swap's US commercial motion, with a primary focus on the Agentic Storefront, our most strategically important product and the one driving our largest deal sizes. The Agentic Storefront is a genuinely new kind of product, and that's what makes this role interesting. You'll be helping e-commerce leaders understand what an AI-powered commerce experience means for their business, while giving their technical teams the confidence to move forward. You'll be the person who makes that conversation credible on both sides and who gets to do it at an early, exciting moment in the product's journey. Alongside the Agentic Storefront, you'll support deals across our cross-border commerce suite solutions that help merchants manage international selling at scale, from returns and exchanges to the third-party integrations that make it work operationally. These are complex, integration-heavy deals sold into merchants with real technical and logistical depth, and your ability to lead discovery and guide implementation scoping will directly affect outcomes. You're not expected to be a specialist, you'll have support but you'll need to get across the product landscape quickly and bring genuine curiosity to it. You'll be the primary SE presence on

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