Software Mind

Information Technology And Services

SeniorSolutionsEngineer

$30000–45000k ~AI est. San José, San José Province, Costa Rica FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Senior Solutions Engineer at Software Mind. Skills: Enterprise integrations, Cloud platforms, Customer problem solving, SaaS environments. Act as technical escalation point. Lead root cause investigations”

Industry & Context.

Information Technology And Services
Problems you'll solve

Root cause analysis; Troubleshooting; Complex investigations

What They're Looking For.

Must Have

7+ years experience, Troubleshoot enterprise applications, Troubleshoot distributed systems, REST/SOAP APIs, SQL, Enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo, OData, SQL Server, Oracle, PostgreSQL, SAP HANA, DB2, AWS, Azure, OCI, Microservices architectures, Multi-tenant systems, Scalable cloud applications, Linux, Tomcat, Java runtime environments, Distributed application stacks, Lead technical investigations, Root cause analysis, English proficiency C1

Nice to Have

Enterprise tax technology platforms, Financial/compliance software, SAP ECC, S/4HANA, SAP BTP, Oracle ERP Cloud, EBS, PeopleSoft, JD Edwards, NetSuite, Enterprise SaaS operations, Production incident management, AI-assisted support automation, Intelligent routing, Operational tooling, Agile/SAFe environments, CI/CD processes, Build internal tooling, Automation scripts, Diagnostic utilities, HDI certifications, Enterprise support certifications

What You'll Do.

Act as technical escalation point

Lead root cause investigations

Resolve production incidents

Troubleshoot complex integrations

Collaborate with Engineering teams

Collaborate with Product teams

Identify platform improvements

Drive incident resolution

Analyze application behavior

Analyze transaction flows

Analyze database activity

Build automation tools

Build diagnostic solutions

Improve operational efficiency

Improve troubleshooting capabilities

Contribute to support readiness

Provide technical guidance

Improve knowledge-sharing

Create technical documentation

Create enablement content

Identify systemic issues

Propose long-term improvements

Participate in customer discussions

Participate in escalation calls

Participate in architecture conversations

Contribute to AI initiatives

Contribute to automation initiatives

How You'll Work.

Team & Collaboration

Engineering teams; Product teams; Cloud Operations teams; Customer Success teams; Executive stakeholders

Communication Scope

Technical investigations; Customer-facing discussions; Architecture conversations

Full Job Description

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! We are currently looking for skilled Senior Solutions Engineers to join our dynamic team and collaborate with a global enterprise software client specializing in cloud-based tax technology and large-scale ERP integrations. This is a highly technical, customer-facing engineering role focused on solving complex enterprise platform and integration challenges across SAP, Oracle, cloud environments, APIs, and distributed systems. The ideal candidate brings deep expertise in enterprise applications, production troubleshooting, system integrations, and cross-functional technical leadership. As a senior member, you will serve as the highest level of technical escalation for mission-critical customer environments, partnering closely with Engineering, Product, Cloud Operations, and Customer Success teams to resolve high-impact production issues and drive platform improvements. This role is ideal for engineers who enjoy operating at the intersection of systems architecture, enterprise integrations, cloud platforms, and customer problem solving in complex SaaS environments. ## Qualifications Expectations - the experience you need * 7+ years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or related technical roles. * Strong expertise troubleshooting enterprise application ecosystems and distributed systems in production environments. * Deep understanding of enterprise integration patterns across SAP and Oracle ecosystems. * Hands-on experience working with: REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo and OData. * Strong database knowledge across platforms such as SQL Serve

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