Software Mind

Information Technology And Services

SeniorSolutionsEngineer

$35000–55000k ~AI est. San José, San José Province, Costa Rica FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Senior Solutions Engineer at Software Mind. Skills: Enterprise integrations, Cloud platforms, Customer problem solving, SaaS environments. Act as technical escalation point. Lead root cause investigations”

Industry & Context.

Information Technology And Services
Problems you'll solve

Root cause analysis; Troubleshooting; Complex investigations

What They're Looking For.

Must Have

7+ years experience, Troubleshoot enterprise applications, Troubleshoot distributed systems, Experience with REST/SOAP APIs, Experience with SQL, Experience with enterprise databases, Experience with XML/JSON, Experience with OAuth 2.0, Experience with JDBC, Experience with HTTP/HTTPS, Experience with RFC/JCo, Experience with OData, Experience supporting cloud-native environments, Experience supporting SaaS environments, Experience with Linux, Experience with Tomcat, Experience with Java runtime, Experience with distributed application stacks, Lead technical investigations, Root cause analysis efforts, English proficiency C1

Nice to Have

Experience supporting tax technology, Experience with SAP ECC, Experience with S/4HANA, Experience with SAP BTP, Experience with Oracle ERP Cloud, Experience with Oracle EBS, Experience with Oracle PeopleSoft, Experience with Oracle JD Edwards, Experience with Oracle NetSuite, Experience with SaaS operations, Experience with production incident management, Knowledge of AI support automation, Knowledge of intelligent routing, Knowledge of operational tooling, Familiarity with Agile/SAFe, Familiarity with CI/CD processes, Experience building internal tooling, Experience building automation scripts, Experience building diagnostic utilities, HDI certifications, Enterprise support certifications

What You'll Do.

Act as technical escalation point

Lead root cause investigations

Resolve critical production incidents

Troubleshoot complex integrations

Collaborate with Engineering teams

Collaborate with Product teams

Identify platform improvements

Drive incident resolution

Analyze application behavior

Analyze transaction flows

Analyze database activity

Build automation tools

Build diagnostic solutions

Improve operational efficiency

Improve troubleshooting capabilities

Contribute to support readiness

Provide technical guidance

Improve knowledge-sharing

Create technical documentation

Create enablement content

Identify systemic issues

Propose long-term improvements

Participate in customer discussions

Participate in escalation calls

Participate in architecture conversations

Contribute to AI initiatives

Contribute to automation initiatives

How You'll Work.

Team & Collaboration

Engineering teams; Product teams; Cloud Operations teams; Customer Success teams; Executive stakeholders

Communication Scope

Technical investigations; Customer-facing discussions; Escalation calls; Architecture conversations

Full Job Description

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! We are currently looking for skilled Senior Solutions Engineers to join our dynamic team and collaborate with a global enterprise software client specializing in cloud-based tax technology and large-scale ERP integrations. This is a highly technical, customer-facing engineering role focused on solving complex enterprise platform and integration challenges across SAP, Oracle, cloud environments, APIs, and distributed systems. The ideal candidate brings deep expertise in enterprise applications, production troubleshooting, system integrations, and cross-functional technical leadership. As a senior member, you will serve as the highest level of technical escalation for mission-critical customer environments, partnering closely with Engineering, Product, Cloud Operations, and Customer Success teams to resolve high-impact production issues and drive platform improvements. This role is ideal for engineers who enjoy operating at the intersection of systems architecture, enterprise integrations, cloud platforms, and customer problem solving in complex SaaS environments. ## Qualifications Expectations - the experience you need * 7+ years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or related technical roles. * Strong expertise troubleshooting enterprise application ecosystems and distributed systems in production environments. * Deep understanding of enterprise integration patterns across SAP and Oracle ecosystems. * Hands-on experience working with: REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo and OData. * Strong database knowledge across platforms such as SQL Serve

Free ATS check

Applying for this Senior Solutions Engineer role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on SmartRecruiters

  • SmartRecruiters often includes a video screening step — check camera and mic permissions.
  • Link your GitHub or portfolio directly in the profile section for technical roles.
  • Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.

ANONYMOUS · UNFILTERED

What do employees actually say about Software Mind?

Real rants from real employees. Read before you apply.

Read Company Rants →