Software Mind
Information Technology And Services
SeniorSolutionsEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Solutions Engineer at Software Mind. Skills: Enterprise integrations, Cloud platforms, Customer problem solving, SaaS environments. Act as technical escalation point. Lead root cause investigations”
Industry & Context.
Root cause analysis; Troubleshooting; Complex investigations
What They're Looking For.
Must Have
7+ years experience, Troubleshoot enterprise applications, Troubleshoot distributed systems, Experience with REST/SOAP APIs, Experience with SQL, Experience with enterprise databases, Experience with XML/JSON, Experience with OAuth 2.0, Experience with JDBC, Experience with HTTP/HTTPS, Experience with RFC/JCo, Experience with OData, Experience supporting cloud-native environments, Experience supporting SaaS environments, Experience with Linux, Experience with Tomcat, Experience with Java runtime, Experience with distributed application stacks, Lead technical investigations, Root cause analysis efforts, English proficiency C1
Nice to Have
Experience supporting tax technology, Experience with SAP ECC, Experience with S/4HANA, Experience with SAP BTP, Experience with Oracle ERP Cloud, Experience with Oracle EBS, Experience with Oracle PeopleSoft, Experience with Oracle JD Edwards, Experience with Oracle NetSuite, Experience with SaaS operations, Experience with production incident management, Knowledge of AI support automation, Knowledge of intelligent routing, Knowledge of operational tooling, Familiarity with Agile/SAFe, Familiarity with CI/CD processes, Experience building internal tooling, Experience building automation scripts, Experience building diagnostic utilities, HDI certifications, Enterprise support certifications
What You'll Do.
Act as technical escalation point
Lead root cause investigations
Resolve critical production incidents
Troubleshoot complex integrations
Collaborate with Engineering teams
Collaborate with Product teams
Identify platform improvements
Drive incident resolution
Analyze application behavior
Analyze transaction flows
Analyze database activity
Build automation tools
Build diagnostic solutions
Improve operational efficiency
Improve troubleshooting capabilities
Contribute to support readiness
Provide technical guidance
Improve knowledge-sharing
Create technical documentation
Create enablement content
Identify systemic issues
Propose long-term improvements
Participate in customer discussions
Participate in escalation calls
Participate in architecture conversations
Contribute to AI initiatives
Contribute to automation initiatives
How You'll Work.
Team & Collaboration
Engineering teams; Product teams; Cloud Operations teams; Customer Success teams; Executive stakeholders
Communication Scope
Technical investigations; Customer-facing discussions; Escalation calls; Architecture conversations
Full Job Description
We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! We are currently looking for skilled Senior Solutions Engineers to join our dynamic team and collaborate with a global enterprise software client specializing in cloud-based tax technology and large-scale ERP integrations. This is a highly technical, customer-facing engineering role focused on solving complex enterprise platform and integration challenges across SAP, Oracle, cloud environments, APIs, and distributed systems. The ideal candidate brings deep expertise in enterprise applications, production troubleshooting, system integrations, and cross-functional technical leadership. As a senior member, you will serve as the highest level of technical escalation for mission-critical customer environments, partnering closely with Engineering, Product, Cloud Operations, and Customer Success teams to resolve high-impact production issues and drive platform improvements. This role is ideal for engineers who enjoy operating at the intersection of systems architecture, enterprise integrations, cloud platforms, and customer problem solving in complex SaaS environments. ## Qualifications Expectations - the experience you need * 7+ years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or related technical roles. * Strong expertise troubleshooting enterprise application ecosystems and distributed systems in production environments. * Deep understanding of enterprise integration patterns across SAP and Oracle ecosystems. * Hands-on experience working with: REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo and OData. * Strong database knowledge across platforms such as SQL Serve
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