Singular
marketing measurement
SeniorSolutionsEngineer
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“Senior Solutions Engineer at Singular. Skills: Solutions Engineering, Technical Troubleshooting, Customer Implementation, API and SDK Support. Support technical implementation of Singular's platform. Provide senior technical ownership for high-priority accounts”
What You'll Achieve.
Help customers implement Singular successfully; Resolve complex technical challenges; Identify repeatable patterns that improve how our team operates; Turn recurring customer and implementation challenges into better documentation, workflows, internal tools, enablement, and product feedback; Improve implementation workflows; Accelerate troubleshooting; Summarize technical context; Create scalable internal resources; Reduce repeated manual work; Scale the Solution Engineering team; Support customer happiness, retention, expansion, and technical confidence
Industry & Context.
Advanced troubleshooting; Resolve complex technical challenges; Technical troubleshooting skills; Break down ambiguous technical problems; Investigate data quality, reporting, or attribution issues; Structured problem solving
Support across the Americas, Operate independently in ambiguous situations, Fully remote position
What They're Looking For.
Must Have
5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role, Experience supporting complex customer implementations or enterprise-level technical accounts, technical troubleshooting skills, Ability to break down ambiguous technical problems, Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms, Ability to write SQL queries, Investigate data quality, reporting, or attribution issues, Comfort working in Mac, UNIX, or command-line environments, Ability to read, debug, or write lightweight scripts, communication skills with both customer-facing and internal technical audiences, Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders, Independent, fast learner, Operate effectively in a fast-paced, globally distributed environment, service orientation, ownership mindset, Ability to build trust with customers and cross-functional partners, A desire to build things, improve processes, and create scalable solutions
Nice to Have
Experience with mobile development, including iOS and Android, Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports, Experience with Singular, another MMP, or adjacent analytics SaaS platforms, Hands-on experience with Python and backend frameworks such as Django or Flask, Experience using AI tools to improve technical workflows, documentation, analysis, automation, or customer support processes, Experience working with remote or globally distributed teams, Experience creating technical training materials, implementation playbooks, or customer-facing documentation
What You'll Do.
Support technical implementation of Singular's platform
Provide senior technical ownership for high-priority accounts
attribution investigations
Investigate data quality
and implementation issues
Build trust with customer stakeholders
Partner with Customer Success and Sales
Collaborate with Engineering and Product
Work with Support and Customer Success
Use AI tools to improve workflows
Develop internal playbooks and training materials
Assist with technical sales activities
Prioritize customer product or feature requests
How You'll Work.
Team & Collaboration
Partner closely with Engineering, Product, Sales, Customer Success, and Support; Build trust with customer engineering, marketing, analytics, and business stakeholders; Partner with Customer Success and Sales; Collaborate with Engineering and Product; Work with Support and Customer Success; Collaborate with cross-functional partners
Communication Scope
Clear communication; Explain complex technical concepts clearly
Full Job Description
SENIOR SOLUTIONS ENGINEER ABOUT SINGULAR Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution across mobile, web, PC, and console, best-in-class ad fraud prevention, and automatic data exports directly into BI tools. Singular is also advancing campaign and creative analysis through integrations and partnerships with ChatGPT, Claude, and Gemini, helping marketers access AI-powered marketing insights without relying only on dashboards or SQL. Singular has teams in 12 countries and employees across 65 cities, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $100M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, creative, technical, and customer-focused people to help us continue building the future of marketing measurement. THE ROLE Singular is looking for a Senior Solutions Engineer to support complex customer implementations, technical onboarding, advanced troubleshooting, and ongoing technical advisory needs across the Americas. This role sits at the intersection of customer success, technical implementation, product feedback, and scalable solution design. You will partner closely with Engineering, Product, Sales, Customer Success, and Support to help customers implement Singular successfully, resolve complex technical challenges, and identify repeatable patterns that improve how our team operates. The ideal can
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