SeniorSolutionsEngineer

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking a skilled and motivated Sr. Solutions Engineer (Managed Services) to join our dynamic team. As a Sr. Solutions Engineer on the Managed Services team, you will serve in two primary capacities: First, you will operate as a Tier 3 Analyst supporting our Managed Monitoring Solutions, handling the most complex escalations, leading deep-dive investigations, and serving as the senior technical authority for our Analysts. Second, you will design and build automations that streamline how the team delivers outcomes – from alert triage and metrics reporting to customer onboarding and ongoing support. You will also partner closely with Sales and Technical Account Management teams to provide presales support on Managed Services opportunities, lending senior technical credibility in customer conversations and helping shape how prospective customers adopt the solution. What You’ll Do Acting as the senior analyst for escalated investigations spanning supported DRP use cases Designing, building, and maintaining automations that reduce manual analyst effort across the DRP alert lifecycle Partnering with Analysts, Program Managers, and Solutions Leaders to identify the highest-leverage opportunities for automation and tooling improvements Translating recurring analyst workflows into reusable playbooks, enrichments, and integrations that scale with our customer base Supporting Sales and Solutions Consulting on active Managed Services opportunities through scoping conversations, technical deep-dives, and demonstrations of service value What You’ll Bring 8-plus years of relevant work experience in Cyber Threat Intelligence, Digital Risk Protection, Security Operations, or Incident Response 5-plus years of hands-on analyst experience covering DRP-adjacent use cases such as phishing and credential harvesting