Doctolib
Healthcare
SeniorSolutionsEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Solutions Engineer at Doctolib. Skills: Solutions Engineering, Technical Support, AI integration. Manage complex technical escalations. Resolve complex technical escalations”
Industry & Context.
Root cause analysis; Troubleshooting
3 days in office, 2 remote days
What They're Looking For.
Must Have
5+ years experience, Solid computer science fundamentals, Advanced SQL, Python, Observability mindset, Agentic AI tools daily tool, Customer-centric approach, Prioritize activities based on impact, Communicate effectively, Fluent in Italian, Good spoken English, Good written English
Nice to Have
Software Engineering background, STEM education, Experience with .NET / C# stack, Experience with MariaDB / MySQL databases, Familiar with healthcare interoperability, Familiar with Agile methodologies, Familiar with bug life-cycle, Worked in regulated sectors
What You'll Do.
Manage complex technical escalations
Resolve complex technical escalations
Perform cross-stack root cause analysis
Identify common patterns
Distinguish isolated cases
Propose structural fixes
Coordinate cross-team working groups
Deliver cross-team solutions
Provide technical mentoring
Provide methodological mentoring
Support junior team members growth
Experiment new troubleshooting approaches
Introduce new troubleshooting approaches
Integrate agentic AI tools
Oversee connector API launches
Oversee interoperability topics
Transform field knowledge into documentation
Transform field knowledge into process
Meet with product teams
Transform customer feedback into improvements
Transform customer feedback into developments
How You'll Work.
Team & Collaboration
Cross-team working groups; Cross-functional working groups; Customer-facing teams; Product teams; Engineering teams; Customer Care; Sales
Communication Scope
Communicate effectively; Technical audiences; Non-technical audiences
Process & Methodology
Agile methodologies
Full Job Description
YOUR MISSION The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: - Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations) - Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations - Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions - Provide technical and methodological mentoring to junior team members, supporting their growth - Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities - Oversee connector API launches and interoperability topics on the Doctolib side (including data imports) - Transform field knowledge into documentation and process, making it a team asset - Meet with product teams, transforming customer feedback into product improvements and new developments WHAT WE'RE LOOKING FOR Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading! You could be our next teammate if you: - Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments - Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read lo
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