NICE
AI, Cloud, Digital, Customer Experience
SeniorSolutionsArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Solutions Architect at NICE. Skills: Solution architecture, AI, NLP, Contact center. Act as primary liaison for customer deployments. Elicit, document, and prioritize requirements”
What You'll Achieve.
Ensure CXone delivers the right solution; Achieve desired business outcomes; Deliver extraordinary customer experiences
Industry & Context.
Translate complex data sets into solution-oriented designs
What They're Looking For.
Must Have
3+ years of solution architecture experience, 3+ years of consulting or customer engagement experience, 3+ years of contact center experience, Proven experience in integration architecture and solution design, Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping, Experience in systems integration, process analysis and process diagramming, Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation, business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals, Comfortable working in a fast paced, results-oriented environment, Ability to work with remote customers and communicate using virtual communication tools, Ability to manage deliverables across multiple projects and meet tight deadlines, Develop a business and technical understanding of the NiCE product family, Professional proficiency in French
Nice to Have
Familiarity with AI and NLP technologies, preferably within the CX domain, Experience with Cognigy or similar platforms is a plus, multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients, communication and collaboration skills, with the ability to work effectively across departments
What You'll Do.
Act as primary liaison for customer deployments
and prioritize requirements
Develop Statements of Work (SOW)
Provide best practices consulting
Manage solution life-cycle
Ensure seamless customer journey
Manage customer expectations and satisfaction
Configure CXone solutions
Provide technical architecture leadership
Design and enhance solutions
Maintain expertise in contact center technologies
Assist with project management design
How You'll Work.
Team & Collaboration
Work with clients, stakeholders and internal team members; Collaborate with cross-functional teams; Work effectively across departments
Communication Scope
Communicate using virtual communication tools; Prepare and deliver presentations
Process & Methodology
Project management design, Manage deliverables across multiple projects, Meet tight deadlines
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. The Solutions Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. The Solutions Architect will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices. The ideal candidate will have a strong foundation in AI and NLP technologies, with experience in designing scalable, customer-centric solutions. How will you make an impact? Client Leadership Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria Translate complex data sets into solution-oriented designs that address customer needs and business goals Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs Collaborate with cross-functional teams including Professional Services, Sales
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