NVIDIA
AI
SeniorSolutionEngineer,Networking
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Solution Engineer, Networking at NVIDIA. Skills: network technology, AI clusters, InfiniBand, NVLink, Spectrum-X, software engineering, network operations, customer support, R&D collaboration, debugging, root cause analysis. Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues. Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies”
What You'll Achieve.
resolution of tough problems from the front lines; providing the highest level of support for InfiniBand, NVLink, and Spectrum-X network systems; rapidly develop bug fixes, workarounds, and solutions for customers; resolve high impact issues with executive visibility
Industry & Context.
resolution of tough problems; triage and resolve major issues; root causing sophisticated customer issues; develop bug fixes, workarounds, and solutions; live triage of critical and high-profile issues; analyze and root cause field issues; find logic bugs within an increasingly complex environment; isolate, root cause, and resolve high impact issues
Occasional work on weekends or holidays to support critical customers
What They're Looking For.
Must Have
software development experience in the networking industry either for a network hardware manufacturer or software integrator, experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems, 5+ years of experience developing software (C, C++, Python, or Go), 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures, Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems, Expert knowledge of Ethernet and IP routing down to the protocol’s byte level, Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and be able to find logic bugs within an increasingly complex environment, Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility
Nice to Have
Kubernetes a plus
What You'll Do.
Assist various network and AI cluster support teams in reproducing
and root causing sophisticated customer issues
Work with NVIDIA R&D teams to rapidly develop bug fixes
and solutions for customers using NVIDIA’s network technologies
Work directly with customer engineers on live triage of critical and high-profile issues
Become an authority in NVIDIA Spectrum-X networking used in AI clusters
Develop support and analysis tools to help analyze and root cause field issues
Daily use of ground breaking AI tools for software development
log and trace analysis
and source code debugging
Spend a portion of time working directly within an R&D team developing core software
How You'll Work.
Team & Collaboration
bridge the gap between the customer support teams and R&D; collaborating closely with both customer engineering teams and internal R&D; interacting with and relaying technical information to various groups ranging from R&D engineers, support groups, account teams, and executive-level management; interact daily with both internal and external customers; Work with NVIDIA R&D teams; Work directly with customer engineers
Communication Scope
Professional-level communication skills; adjusting communication to the technical level of the audience; staying calm and focused in negative situations; superb interpersonal and communication skills
Full Job Description
The NVIDIA Experience (NVEX) Solutions Engineering team is looking for a senior Computer or Software Engineer who is ready to become an authority in ground-breaking network technology used in AI clusters. Our team of software engineers bridge the gap between the customer support teams and R&D, focusing on resolution of tough problems from the front lines and providing the highest level of support for InfiniBand, NVLink, and Spectrum-X network systems that interconnect GPUs and AI compute infrastructure. The level of work we do requires a software engineering background for deep code and logic analysis. It is also essential to have a proven grasp of in-field, production network operations and a history of collaborating closely with both customer engineering teams and internal R&D to triage and resolve major issues. Candidates must be very comfortable interacting with and relaying technical information to various groups ranging from R&D engineers, support groups, account teams, and executive-level management. The individual will interact daily with both internal and external customers, so superb interpersonal and communication skills are essential. SE team members also get to spend time working within R&D groups taking on feature development and bug fixes to directly enhance the products we support. **What you will be doing:** * Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues * Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies * Work directly with customer engineers on live triage of critical and high-profile issues * Become an authority in NVIDIA Spectrum-X networking used in AI clusters * Develop support and analysis tools to help analyze and root cause field issues * Daily use of ground breaking AI tools for software development, log and trace analysis, and source code debugging * Spend a portion of time w
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