SeniorSoftwareSupportAnalyst

## Description Only successful candidates that are Australian citizens will be progressed forward. At Objective, we're passionate about building software that makes a difference. Our solutions help government and regulated industries work smarter, stay compliant, and deliver better outcomes for their communities. We're looking for a Senior Software Support Analyst to join our Customer Support team based in Perth. This is a hands-on technical role for someone who thrives on solving complex problems, leading critical incidents, and influencing service excellence across the business. If you're the person others turn to when systems are down, customers need answers, and technical challenges seem impossible to solve, we'd love to hear from you.   ## What you'll be doing Leading the resolution of major incidents and critical customer issues. Acting as Incident Owner and coordinating cross-functional response teams. Driving prioritisation, escalation, communication and stakeholder management. Leading Major Incident Reviews and identifying opportunities for service improvement. Mentoring and coaching analysts while championing support best practices. Analysing service trends, identifying risks, and proactively improving performance. Collaborating with Engineering to investigate complex technical issues. Building knowledge assets, documentation and operational excellence initiatives. Ensuring customers remain informed, supported and confident throughout incident lifecycles. ## Your skills, experience and beyond Technical expertise Advanced Windows administration including Active Directory, event logs and file systems. Strong troubleshooting across server and workstation environments. Networking knowledge including TCP/IP, DNS, DHCP, VPNs, firewalls and performance diagnostics. PowerShell scripting and automation. SQL and relational database troubleshooting. Web applications, SaaS platforms and web server technologies. Security fundamentals including SSL, patching and infrast