Global Payments
Payments Technology
SeniorSoftwareEngineer-ProductionSupport-ADS
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“Senior Software Engineer - Production Support-ADS at Global Payments. Skills: Production Support, Incident Response, System Reliability, Programming Languages. Lead incident response and resolution. Design monitoring solutions”
What You'll Achieve.
Ensuring reliability, performance, and stability of production systems; Minimize downtime; Prevent production issues before they impact users; Implement permanent fixes; Improve operational efficiency; Reduce manual toil; Ensure code quality, reliability, and performance before deployment
Industry & Context.
Troubleshoot complex issues; Problem-solving at scale; Collaborative problem-solving
On-call rotation readiness, Ability to handle high-pressure situations
What They're Looking For.
Must Have
BS in Computer Science, Information Technology, Business / Management Information Systems or related field, 7 + years of software engineering experience with at least 2 years in production support or site reliability roles, Strong proficiency in multiple programming languages (Java, Python, Go, C ++, or similar), Deep understanding of distributed systems, microservices architecture, and cloud platforms, Experience with incident management, troubleshooting, and problem-solving at scale, Solid knowledge of database systems, caching technologies, and message queues, Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines, Strong written and verbal communication skills, Bachelor 's degree in Computer Science or related field (or equivalent experience)
Nice to Have
Experience with major cloud platforms (AWS, GCP, Azure), Knowledge of observability tools (Control-M, Airflow, SSIS, ETC), Experience with infrastructure as code (Terraform, CloudFormation), Familiarity with security best practices and vulnerability management, Track record of leading high-stakes incident response, Open source contributions or public technical writing, Experience with Machine Learning or data pipeline systems
What You'll Do.
Lead incident response and resolution
Design monitoring solutions
Conduct root cause analysis
Optimize system performance
Develop automation and tooling
Mentor junior engineers
Collaborate with development teams
How You'll Work.
Team & Collaboration
Coordinating across teams for incident resolution; Collaborate with development teams; Collaborative problem-solving with cross-functional teams
Communication Scope
Strong written and verbal communication skills; Clear communication of complex technical concepts
Full Job Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. **_Senior Software Engineer - Production Support- ADS_** ** _Summary of This Role:_** **We are seeking an experienced Senior Software Engineer to join our Production Support team. You will be responsible for ensuring the reliability, performance, and stability of our production systems. This role combines hands-on engineering expertise with operational excellence, requiring you to troubleshoot complex issues, implement performance improvements, and lead incident response efforts.** ** _What Part Will You Play?_** **As a Senior Software Engineer in Production Support, you will:** * **Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime** * **Design and implement monitoring solutions to detect and prevent production issues before they impact users** * **Conduct root cause analysis on system failures and implement permanent fixes** * **Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements** * **Develop automation and tooling to improve operational efficiency and reduce manual toil** * **Mentor junior engineers and establish best practices for production operations** * **Collaborate with development teams to ensure code quality, reliability, and performance before deployment** ** _What Are We Looking For in This Role?_** ****Minimum Qualifications**** * **BS in Computer Science, In
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