SeniorSoftwareEngineer(MachinelearningPlatformEngineering)

WHY THIS ROLE MATTERS This role powers Tekion’s AI‑native, end‑to‑end automotive platform by turning unified dealership data across DMS, CRM, Digital Retail, Service, and Payments into real‑time intelligence. You’ll operationalize a graph‑based contextual ecosystem so agents can retrieve the right context, enforce policy, and personalize experiences that drive measurable dealer outcomes. You’ll also build the resilient control layer - MCP and the LLM Gateway - that enables safe, cost‑efficient, multi‑provider LLM usage. Finally, you’ll define the standards for building, evaluating, deploying, and governing agentic systems so product teams can ship AI features quickly, safely, and at scale. In addition to enabling agentic systems powered by LLMs, this role also drives building the platform for classical ML models driving optimization across dealership operations.  WHAT MAKES THIS OPPORTUNITY UNIQUE This role offers direct, measurable impact on dealer outcomes and consumer experiences across Tekion’s Automotive Retail Cloud and Automotive Enterprise Cloud, with end‑to‑end ownership of an LLM control plane and gateway that serve multi‑tenant workloads under SLAs and, quality and cost guardrails. You’ll leverage a rich vertical dataset and domain graph spanning sales, service, parts, F&I, accounting, and consumer touchpoints to power context‑aware agents and retrieval‑augmented generation. You’ll also shape core levers - agent orchestration patterns, evaluation frameworks, and safety guardrails - so improvements in latency, reliability, evaluation quality, and safety translate into dealer KPIs like upsell, cycle time, CSAT, and service revenue.  You’ll also maintain and enhance the platform to support classical supervised and unsupervised ML models . RESPONSIBILITIES - Build and run the LLM control plane/gateway: smart routing, rate limits/quotas, failover, and token/cost tracking. - Ship a unified API and SDKs (REST/gRPC) with normalized schemas, structured outputs, ca