SS&C
financial services and healthcare technology
SeniorSoftwareEngineerIVA/ChabotDeveloper
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Engineer IVA/Chabot Developer at SS&C. Skills: Conversational AI, IVA/Chabot Development, Microservices, RESTful APIs, Object-Oriented Programming, Git/GitHub, Jira. Design and develop conversational AI solutions. Build and maintain integrations between IVA platforms and backend systems”
Industry & Context.
problem-solving and analytical skills
What They're Looking For.
Must Have
Hands-on development experience with at least one enterprise conversational AI platform: Soundhound Amelia, Boost. ai, Cognigy, Google Dialogflow, or equivalent IVA/chatbot platforms, Version control with Git/GitHub (branching strategies, pull requests, merge workflows), Project management with Atlassian Jira (story tracking, sprint planning), Microservice architecture design and implementation, Object-oriented programming (OOP) principles and design patterns, problem-solving and analytical skills, Excellent communication skills for technical and non-technical audiences, Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)
Nice to Have
Python development experience (scripting, API development, data processing), Java development experience (enterprise applications, Spring framework), Experience with cloud platforms (AWS, Azure, GCP), Knowledge of CI/CD pipelines and DevOps practices, Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.), Understanding of NLP/NLU concepts and machine learning fundamentals, Experience with API testing tools (Postman, SoapUI), Familiarity with containerization (Docker, Kubernetes)
What You'll Do.
Design and develop conversational AI solutions
Build and maintain integrations between IVA platforms and backend systems
Implement NLU training strategies
and dialog flow optimization
Troubleshoot production issues
Optimize IVA performance
Stay current with emerging trends in conversational AI and automation technologies
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders to gather requirements; Participate in code reviews
Communication Scope
Excellent communication skills for technical and non-technical audiences
Process & Methodology
Agile methodologies, Track and manage work items using Atlassian Jira, sprint planning
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Job Title: Senior Software Engineer IVA/Chabot Developer** **Location: Kansas City MO/ Hybrid** ** _Getting to know us:_** SS&C / Calastone is the largest global funds network, connecting the world’s leading financial organisations. Our mission is to reduce complexity, risk, and costs, enabling the industry to deliver greater value to investors. Over 4,500 clients in 56 countries and territories benefit from SS&C/Calastone’s services, processing over 250 billion of investment value each month. Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model & a Business Casual Dress Code, including jeans * **Your Future:** 401k Matching Program, Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Medical, Dental, Vision, Employee Assistance Program, Parental Leave * **Wide Ranging Perspectives:** Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees * **Training:** Hands-On, Team-Customized, including SS&C University * **Extra Perks:** Discounts on fitness clubs, travel and more! **_What You Will Get To Do:_** * Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar) * Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices * Collaborate with business stakeholders to gather requirements and translate them i
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