Decagon
Conversational AI
SeniorSoftwareEngineer,DeveloperPlatform
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Engineer, Developer Platform at Decagon. Skills: Developer platform, CI/CD, Observability, Cloud infrastructure. Identify workflow bottlenecks. Build tools that reduce toil”
What You'll Achieve.
measurably reduce toil; raise the bar on operability by default; improving reliability over time
Industry & Context.
in-office company
What They're Looking For.
Must Have
4+ years building production software, meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering), coding ability in at least one systems/productivity language (e. g. , Python, TypeScript/JS), comfort building developer-facing tooling (CLIs, libraries, automation), Hands-on experience with CI/CD systems, designing pipelines that are scalable and reusable across many repos/services, Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response), Comfort with containers and modern cloud infrastructure (e. g. , Docker/Kubernetes and related tooling), A track record of improving developer experience through measurable outcomes (faster builds, fewer flakes, safer deploys, fewer incidents), cross-team collaboration and communication
Nice to Have
Experience with monorepos and build systems, large-scale CI performance work, Experience building internal platforms: service templates, paved-road deployment, self-serve environments, developer portals, Infrastructure-as-code experience (e. g. , Terraform), a security-minded approach to supply chain (provenance, secrets, least privilege), Experience applying AI-assisted tooling to make engineers dramatically more effective
What You'll Do.
Identify workflow bottlenecks
Build tools that reduce toil
Create and maintain golden paths
Design reusable CI pipelines
Improve reliability of builds and tests
Drive down cycle time
Support progressive delivery patterns
Establish shared observability primitives
Partner to improve operability
Build and improve core platform capabilities
Own systems end-to-end
Keep systems healthy in production
How You'll Work.
Team & Collaboration
Partner closely with product, data, and ML; cross-team collaboration and communication; driving adoption
Communication Scope
writing clear docs
Full Job Description
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. ABOUT THE TEAM The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. ABOUT THE ROLE We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform—everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction. This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work. WHAT YOU'LL DO - Developer productivity & platform tooling - Identify workflow bottlenecks (build/test/release/local dev) and build tools that
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