Forter
Digital commerce
SeniorSoftwareEngineer–CXPlatformTeam
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Engineer – CX Platform Team at Forter. Skills: Backend engineering, AI infrastructure, Agentic workflows, LLM infrastructure. Build and maintain core platform infrastructure. Build and maintain shared backend services, data pipelines, and infrastructure”
What You'll Achieve.
Ensure LLM infrastructure and agentic workflows are reliable, observable, and safe in production; Keep data pipelines fast, fresh, and dependable; Help establish solid engineering patterns around reliability, observability, and cost; Help themselves and those around them do more
Industry & Context.
Turn ambiguous requirements into clear, well-scoped solutions; Deep systems thinking; Design with maintainability, observability, and failure modes in mind
Occasionally join customer calls, Support Sales and Implementation teams directly
What They're Looking For.
Must Have
5+ years of backend engineering experience with expertise in Node. js and TypeScript, Solid hands-on experience with cloud infrastructure and distributed systems - AWS, Kubernetes, queues (Kafka/SQS), and datastores (Elasticsearch, Snowflake, MySQL, Redis), You understand how to design for scale, cost, and reliability, Experience building customer-facing products, ability to work with non-technical stakeholders, Ability to work effectively across team boundaries, Deep systems thinking, Excellent communication skills and a proven ability to drive projects forward autonomously
Nice to Have
Hands-on experience with LLMs, agentic workflows, or AI infrastructure (LangChain, AWS Bedrock, or similar), Experience with React and Next. js or other modern frontend frameworks, Knowledge of Python for data or AI workflows, Experience presenting technical work to customers or supporting pre-sales / GTM motions
What You'll Do.
Build and maintain core platform infrastructure
Build and maintain shared backend services
Design resilient data foundations
Contribute to agentic AI features and infrastructure
Build and maintain LLM-powered workflows
Contribute to production systems
Establish solid engineering patterns around reliability
Drive agentic transformation from within
Apply agentic tools and workflows to team operations
Support in-house demos and GTM integrations
Own Forter's demo infrastructure and customer integration tooling
Drive end-to-end delivery
Own initiatives from design through production
Hold a high quality bar throughout
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product, Product Design, GTM, Sales, Implementation, and Analytics; Work effectively across team boundaries; Partner with other engineering teams; Contribute to initiatives beyond your immediate squad
Communication Scope
Explain technical tradeoffs clearly to product managers, designers, GTM, and customers; Excellent communication skills
Process & Methodology
Drive projects forward autonomously, Drive end-to-end delivery, Own initiatives from design through production
Full Job Description
About the role: Forter is looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering Forter's entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product. You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production. Why should you join us? AI at Forter isn't a side project. It's a strategic priority, and the CX Platform team sits at the center of it. We own the AI infrastructure for the entire Product Offering group, which means your work has wide reach and real stakes. You'll be working with modern agentic patterns, like AWS Bedrock and LangChain, building features that are genuinely novel and not just wrapping someone else's chatbot. If you want a role where backend depth, product instinct, and AI engineering all matter equally, this is it. What you'll be doing: Own core platform infrastructure - Build and maintain the shared backend services, data pipelines, and infrastructure that CX product teams depend on, with a constant eye on scale, reliability, performance, and cost. Design resilient data foundations - Work across Elasticsearch, Snowflake, MySQL, Redis, and Kafka to keep data pipelines fast, fresh, and dependable. Contribute to agentic AI features and infrastructure - Build and maintain LLM-powered workflows using LangChain and AWS Bedrock. You'll be contributing to production systems and helping establish solid engineering patterns around reliability, observability, and cost. Drive agentic transformation from within - Actively look for opportunities to apply agentic tools and workflows to how the team itself ope
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