Obsidian Security
Technology
SeniorSoftwareEngineer–CustomerPlatformEngineering
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Engineer – Customer Platform Engineering at Obsidian Security. Skills: Customer support, Incident response, Rapid development. Triage urgent customer escalations. Resolve urgent customer escalations”
Industry & Context.
Troubleshooting; Debugging; Diagnose problems
What They're Looking For.
Must Have
6+ years software engineering experience, Proficiency in GoLang, Proficiency in Python, Troubleshooting and debugging skills, Work across multiple layers of the stack, Communication skills, Ability to coordinate across teams, Comfortable working in high-priority, time-sensitive situations
Nice to Have
Experience supporting enterprise SaaS products, Experience with production incident response, Experience with escalation engineering, Familiarity with cloud platforms, Familiarity with modern infrastructure
What You'll Do.
Triage urgent customer escalations
Resolve urgent customer escalations
Resolve production issues
Investigate complex system behavior
Diagnose cross-service problems
Develop rapid prototypes
Develop proofs of concept
Address customer needs
Support pre-sales engineering
Respond to high-priority internal requests
Coordinate with multiple engineering teams
Unblock critical work
Implement targeted fixes
Identify systemic issues
Recommend structural improvements
Contribute to internal tooling
Contribute to runbooks
Contribute to operational processes
Leverage modern AI engineering tools
Accelerate investigation
Accelerate solution development
How You'll Work.
Team & Collaboration
Cross-team coordination; Multiple engineering teams
Communication Scope
Coordination
Full Job Description
Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we’re transforming how SaaS is secured—in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security! About the Role: We are building a new engineering team focused on handling high-priority customer needs and operational escalations while protecting the broader engineering organization from disruption. The Customer Platform Engineering (CPE) team addresses urgent investigations, customer-blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. This role is ideal for engineers who enjoy solving ambiguous problems, working across th
Applying for this Senior Software Engineer – Customer Platform Engineering role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Obsidian Security?
Real rants from real employees. Read before you apply.