SeniorSoftwareEngineer

GENERAL FUNCTION We’re hiring a Senior Software Engineer, Backend & Production Support, to help own and operate Integration Hub, an AWS-based integration platform supporting Integration with Internal & External systems. You’ll help with production support, monitoring, and incident response, and deliver small-to-medium backend enhancements (primarily Node.js services and AWS-based processing). You’ll also contribute directly to the vendor-to-internal support transition, helping document operations, absorb knowledge, and take increasing ownership during parallel run. DUTIES/RESPONSIBILITIES Triage and resolve production issues across APIs, file ingestion, and data sync jobs Monitor system health and participate in on-call incident response (with support from senior engineers) Implement and maintain backend services in Node.js Support ingestion workflows (S3/Lambda/scheduling) and help troubleshoot data processing failures Write and improve automated tests (Jest) and contribute to CI/CD improvements (GitHub Actions) Assist with operational documentation: runbooks, dashboards, alert tuning, and SOPs Perform small infrastructure/config changes (Terraform exposure preferred) with guidance Vendor transition & operational readiness: Participate in vendor-led KT sessions and document learnings into internal runbooks and SOPs Shadow vendor ticket handling and progressively take ownership of support queues during parallel run Help inventory and validate operational assets: monitoring, alerts, deployment steps, credentials/access needs, scripts and scheduled jobs Contribute to continuous improvement items that reduce incidents (alert noise reduction, automation, better observability) EXPERIENCE & EDUCATION Bachelor’s degree in computer science or equivalent amount of experience. 5-7 years of software engineering experience, ideally backend focused. Strong fundamentals in Node.js backend development. Working knowledge of AWS (at least some of ECS or Lambda, S3, CloudWatch). Expe