Amazon
Technology
SeniorSoftwareDevelopmentEngineer,Self-ServiceandAutomationTeam
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Software Development Engineer, Self-Service and Automation Team at Amazon. Skills: AI innovation, Customer experience, Self-service automation. Lead development of SSA products. Drive improvements for operational excellence”
What You'll Achieve.
Seamless customer support experience; Resolve issues first interaction
Industry & Context.
Problem solving
What They're Looking For.
Must Have
7+ years software development experience, 7+ years programming experience, 5+ years leading design or architecture, Experience as a mentor, Experience as a tech lead, Experience leading an engineering team, Bachelor's degree in computer science
Nice to Have
7+ years full software development life cycle experience
What You'll Do.
Lead development of SSA products
Drive improvements for operational excellence
Design scalable enterprise solutions
Solve complex problems
Create frameworks for GenAI integration
Collaborate with engineering teams
Collaborate with product teams
Identify automation opportunities
Identify efficiency improvements
Establish best practices for code
Establish guidelines for code clarity
Establish guidelines for code simplicity
Establish guidelines for error handling
Establish guidelines for documentation
Drive innovation through demonstrations
Drive innovation through workshops
Drive innovation through documentation
Drive team's OE/EE efforts
Mentor engineers on implementation
Make tradeoffs on architecture
How You'll Work.
Team & Collaboration
Cross-functional teams; Global Product and Technology team
Full Job Description
At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Products (CXP) department. CXP owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, and various client applications. We focus on robust architecture, world class UX, and leverage Gen-AI technologies to drive insights and solutions through a myriad of applications. We are looking for a Senior Software Development Engineer (Sr. SDE) to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service, providing a seamless customer support experience globally and ensuring issues are resolved during the first interaction. As our Technical Leader, you'll architect next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation. You'll have the unique opportunity to influence our technical direction, collaborate with teams across the organization, and drive the adoption of transformative AI solutions. If you're passionate about emerging AI technologies and want to make a lasting impact on developer productivity at scale, this role offers an exceptional platform to advance your expertise in one of tech's most dynamic fields. Key job responsibilities - Lead the development of SSA products and drive improvements that enable the organisation to effectively insist on the highest operational excellence standards. - Design and develop scalable, enterprise solutions and solve problems that have substantial risks and conflicting constraints along multiple dimensions - Create frameworks and solutions that enable seamless integration of GenAI technologies into existing systems - Collaborate with engineering and product teams to identify opportunities for automation and efficiency improvements - Establish best p
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