SeniorSoftServiceExecutive

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Senior Soft Service Executive** **Work Dynamics** **What this job involves** Roles & Responsibilities: * Assist and monitor to ensure all building procedures and performance measures are maintained at all times * Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses * Ensure Regional Operations procedures are followed to ensure service standards are maintained * Seek ways to constantly reduce costs and improve operational standards * Ensure consistency of regional policies & procedures with constant updating as required * Implement, comply with and audit all internal management systems, for quality assurance * Ensure all Critical Environment (CEM) requirements are met. * Ensure all Reactive Maintenance is completed as per the agreed timeframes. * Ensure all Financial Management requirements are completed in a timely and accurate manner * Provide superior customer service * Ensure feedback from client sessions is recorded and action to the satisfaction of the end user. * Pro-actively manage Nielsen expectations ensuring that the service levels are maintained * Assist in the monthly finance reporting as required * Provide input as required into the Monthly Report to Nielsen * Active involvement in the monitoring and achieving the required Key Performance Indicators * Assist Facilities Management Team with tactical planning