PolyAI
Technology
SeniorSocialMedia&CommunicationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Social Media & Communications Manager at PolyAI. Skills: Social media strategy, Corporate narrative, Executive social, Internal communications. Own social media strategy. Execute social media strategy”
What You'll Achieve.
Consistent communications; High-quality communications; Sharp corporate narrative; Coverage and engagement compound; Measurable reach and credibility; Visible contribution to category leadership; Visible contribution to top-of-funnel pipeline; Output scales beyond headcount
Industry & Context.
What They're Looking For.
Must Have
7+ years corporate communications, B2B technology company experience, Social-native writing experience
Nice to Have
Developer audience experience a plus, Executive social experience a plus, Employee advocacy experience a plus, Video-first social experience a plus, Community building experience a plus
What You'll Do.
Own social media strategy
Execute social media strategy
Drive corporate narrative
Elevate executive social
Build employee advocacy program
Create content for social
Adapt content for social
Manage community engagement
Respond to social media
Report on social media
Track customer advocacy
Amplify customer advocates
Partner on internal communications
Keep employees informed
Keep employees engaged
How You'll Work.
Team & Collaboration
Work with PR; Work with Brand; Work with Content; Work with Product Marketing; Partner with senior leadership
Communication Scope
Executive social; Thought leadership; Internal communications
Process & Methodology
Communications roadmap
Full Job Description
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is looking for a Senior Social Media & Communications Manager to own how we show up externally and internally. You’ll run our social channels, help shape the corporate narrative, elevate our leaders’ voices, and make sure our employees feel connected and informed. You’ll turn launches, customer moments, and category news into owned, earned, and paid social that lands. You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI. You're a builder You don’t wait on an agency to do the work. You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, biased toward shipping, and spend their time on ideas that break through rather than tasks that can be automated away. What you'll do Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI Partner with PR to elevate executive social and thought leadership presence Build and run an employee advocacy program that extends our reach through the people who know us best Partner with Brand and Content to create & adapt video, design, and editorial for social Run s
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