PolyAI
Technology
SeniorSocialMedia&CommunicationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Social Media & Communications Manager at PolyAI. Skills: Social media, Communications, Brand strategy, Growth metrics. Own social media strategy. Execute social media strategy”
What You'll Achieve.
Communications consistent and high-quality; Corporate narrative sharp and lands clearly; Launch moments generate coverage; Milestone moments generate engagement; Executive programs add reach; Employee programs add credibility; Communications contributes to category leadership; Communications contributes to top-of-funnel pipeline; Output scales beyond single headcount
Industry & Context.
What They're Looking For.
Must Have
7+ years in corporate communications, Hands-on experience at B2B technology company, Social-native writing, Comfort with enterprise buyers, Demonstrated track record managing comms programs end-to-end, Fluency with modern comms tooling, Eagerness to build AI into workflow, Bias toward action and shipping
Nice to Have
Developer or technical audience experience a plus, Experience with executive social, Experience with employee advocacy, Experience with video-first social, Experience with community building
What You'll Do.
Own social media strategy
Execute social media strategy
Drive corporate narrative
Elevate executive social
Build employee advocacy program
Create video for social
Adapt design for social
Adapt editorial for social
Run community engagement
Monitor social in real-time
Respond to social in real-time
Report on social metrics
Track customer advocacy program
Surface customer stories
Amplify customer advocates
Partner on internal communications
Keep employees updated
Keep employees engaged
How You'll Work.
Team & Collaboration
Work closely with PR; Work with Brand; Work with Content; Work with Product Marketing; Partner with senior leadership
Communication Scope
Executive social; Thought leadership; Internal communications
Process & Methodology
Communications roadmap
Full Job Description
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is looking for a Senior Social Media & Communications Manager to own how we show up externally and internally. You’ll run our social channels, help shape the corporate narrative, elevate our leaders’ voices, and make sure our employees feel connected and informed. You’ll turn launches, customer moments, and category news into owned, earned, and paid social that lands. You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI. You're a builder You don’t wait on an agency to do the work. You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, biased toward shipping, and spend their time on ideas that break through rather than tasks that can be automated away. What you'll do Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI Partner with PR to elevate executive social and thought leadership presence Build and run an employee advocacy program that extends our reach through the people who know us best Partner with Brand and Content to create & adapt video, design, and editorial for social Run s
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