Advanced Technology Services
manufacturing
SeniorSiteServiceRepresentative
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Site Service Representative at Advanced Technology Services. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Develops and implements standard ATS processes for the customers’ repairable parts management. Identifies opportunities for continuous process improvement”
What You'll Achieve.
make factories run better; grow the revenue of the site(s)
Industry & Context.
Identifies opportunities for continuous process improvement; Identifies, captures, and processes repairable parts; Documents and presents cost savings opportunities
sit, reach with hands and arms, and talk or hear, stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time, occasionally lift and/or move more than 50 pounds, use close vision, Work is typically performed in a factory environment and is usually very loud, exposed to hazardous materials and/or greasy or slippery factory floors
What They're Looking For.
Must Have
Associates Degree, or equivalent experience, Previous experience working in a factory environment, customer service and intermediate sales skills, Ability to recognize part numbers and to distinguish among different types of parts on a basic level, Proficiency with computers and basic inventory/maintenance applications, Previous experience and documented results with process improvement methodologies, such as Six Sigma, Lean, KANBAN, or JIT, General understanding of ATS product and service offerings
What You'll Do.
Develops and implements standard ATS processes for the customers’ repairable parts management
Identifies opportunities for continuous process improvement
and processes repairable parts at the customers’ sites
Maintains warranty information for all repairable parts at the customers’ site
Serves as the liaison between the repair service centers and the customer(s)
providing on-site customer service to include tasks such as providing quotes
securing customer approval
and updating both parties on status of repairs
and presents standard metrics and reporting to customer(s) and manager
Documents and presents cost savings opportunities to the customer(s)
Identifies opportunities to expand ATS services
works with sales and operations management to write and present proposals
and grow the revenue of the site(s)
Mentors and trains other Site Service Representatives
How You'll Work.
Team & Collaboration
Serves as the liaison between the repair service centers and the customer(s); works with sales and operations management to write and present proposals, persuade customers, and grow the revenue of the site(s)
Communication Scope
talk or hear; customer service; intermediate sales skills; providing quotes; securing customer approval; updating both parties on status of repairs; presents standard metrics and reporting; presents cost savings opportunities; persuade customers
Full Job Description
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: · Develops and implements standard ATS processes for the customers’ repairable parts management and identifies opportunities for continuous process improvement · Identifies, captures, and processes repairable parts at the customers’ sites · Maintains warranty information for all repairable parts at the customers’ site · Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs · Develops, prepares, and presents standard metrics and reporting to customer(s) and manager · Documents and presents cost savings opportunities to the customer(s) · Identifies opportunities to expand ATS services and works with sales and operations management to write and present proposals, persuade customers, and grow the revenue of the site(s) · Mentors and trains other Site Service Representatives Knowledge, Skills, Abilities, & Behaviors Required: · Associates Degree, or equivalent experience · Previous experience working in a factory environment · Strong customer service and intermediate sales skills · Ability to recognize part numbers and to distinguish among different types of parts on a basic level · Proficiency with computers and basic inventory/maintenance applications · Previous experience and documented results with process improvement methodologies, such as Six Sigma, Lean, KANBAN, or JIT · General understanding of ATS product and service offerings Physical Demands and Working Conditions: While performing the
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