Barclays
Electronic Trading, Markets
SeniorSiteReliabilityEngineer,MarketsRTB
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Site Reliability Engineer, Markets RTB at Barclays. Skills: Site Reliability Engineering, production environment support, software engineering principles, automation, monitoring, capacity management, resiliency, Linux/Unix or Windows expertise, Python scripting, Shellash scripting, database technologies. monitor and maintain the bank’s critical technology infrastructure. resolve more complex technical issues”
What You'll Achieve.
minimise disruption to operations; improve the service to customers and stakeholders; ensure optimal performance; ensure issues are known when they occur; deliver on work that impacts the whole business function; create an environment for colleagues to thrive and deliver to a consistently excellent standard; meet required outcomes; support the resolution of escalated issues; strengthening controls in relation to the work done; achievement of the objectives of the organisation sub-function; achieve outcomes
Industry & Context.
resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues; providing a resolution to these issues; solve problems creatively and effectively
This role will be based out our Prague office.
What They're Looking For.
Must Have
expertise with on-premise systems (Linux/Unix or Windows), Proficiency in scripting with Python, Shellash, Good knowledge of database technologies such as PostgreSQL, MS SQL, or Oracle
Nice to Have
Experience implementing observability and monitoring solutions, ideally including tools like Elastic, Geneous ITRS and Grafana, Experience with with containerisation and virtualisation technologies, Knowledge of ITIL principles, a proactive attitude, a desire to learn
What You'll Do.
monitor and maintain the bank’s critical technology infrastructure
resolve more complex technical issues
minimise disruption to operations
provision of technical support for the service management function
develop the support model and service offering
execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues and ensure optimal performance
maintenance of a knowledge base
analysis of system logs
error messages and user reports
providing a resolution to these issues
monitoring enhancements
business continuity management
front office specific support
stakeholder management
identification and remediation or raising of potential service impacting risks and issues
proactively assess support activities implementing automations
tune monitoring tools
supporting the production environment within Electronic Trading
ensuring the smooth running of production systems
providing high level of service to business users
applying software engineering principles to eliminate repeated manual effort (Toil)
and reliable services
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; Lead a team performing complex tasks; Set objectives and coach employees; appraisal of performance relative to objectives; determination of reward outcomes; lead collaborative assignments and guide team members; identify the need for the inclusion of other areas of specialisation; identify new directions for assignments and/ or projects; identifying a combination of cross functional methodologies or practices; Consult on complex providing advice to People Leaders; Perform work that is closely related to that of other areas; understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function; Collaborate with other areas of work, for business aligned support areas; keep up to speed with business activity and the business strategy; Engage in complex analysis of data from multiple sources of information; Communicate complex information; Influence or convince stakeholders to achieve outcomes
Communication Scope
Communicate complex information; Influence or convince stakeholders
Process & Methodology
Set objectives, identify new directions for assignments and/ or projects
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole
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