Symphony Communication Services
Technology
SeniorSiteReliabilityEngineer
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“Senior Site Reliability Engineer at Symphony Communication Services. The Site Reliability Engineer will collaborate with Agile engineering teams to provide production insights for operating software at scale in a globally distributed, highly available cloud system. This role involves guiding teams on resiliency, scalability, and operability, fostering a production ownership mentality, and implementing GitOps principles. The engineer will play a hands-on role in meeting technical, operational, sc”
Industry & Context.
systems problem solver; networking
Willingness to participate in a 24/7 on-call rotation.
What They're Looking For.
Must Have
Experience with IaC and CMaC, Terraform, deep understanding of Kubernetes and Helm, extensive experience with Linux administration and troubleshooting, hands-on experience with GCP and AWS services and cloud-native architectures, experience in implementing observability solutions, solid understanding of networking concepts and protocols. Willingness to participate in a 24/7 on-call rotation.
Nice to Have
Terragrunt and Ansible are nice to have.
What You'll Do.
The Site Reliability Engineer will collaborate with Agile engineering teams to provide production insights for operating software at scale in a globally distributed, highly available cloud system.
This role involves guiding teams on resiliency, scalability, and operability, fostering a production ownership mentality, and implementing GitOps principles.
The engineer will play a hands-on role in meeting technical, operational, schedule, and business requirements.
How You'll Work.
Team & Collaboration
Works with Agile engineering teams and engages in communications across all areas of the organization. Ability to work both independently and collaboratively.
Communication Scope
good communication
Process & Methodology
Agile
Full Job Description
About us @Symphony Secure. Connected. Intelligent. Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics. Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions. Role Description: As a Site Reliability Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed and highly available cloud based system. You will guide the team to consider resiliency, scalability and operability implications in the choices they make during the development cycle to help foster an ownership in production mentality ("You build it, you own it"). You will also own and develop our platform by implementing and championing GitOps principles. You will play a hands-on role helping the team meet technical, operational, schedule, and business requirements. The ideal candidate will be a systems problem solver with a passion for crafting products that deliver incredible customer experiences, have deep experience with infrastructure, operational automation, data driven metrics collection, modern platform management, and a true desire to automate it rather than do it repeatedly. Key Responsibilities: Design, build, and maintain highly scalable and reliable infrastructure using Infrastructure-as-Code (IaC). Manage and optimize Kubernetes clusters, leveraging Helm and ArgoCD for efficient application deployment and lifecycle management. Administer and troubleshoot Linux-based systems, ensuring their performance, security,and availability. Work extensively with both GCP and AWS services, architecting and managing cloud-native solutions. Implement robust observability practices, including monitoring, logging and alerting to proactively identify and resolve issues, using Splunk and Grafana. D
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