Nexthink
SaaS
SeniorSiteReliabilityEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Site Reliability Engineer at Nexthink. Skills: Site Reliability Engineering, Cloud-native systems, Kubernetes, SaaS platform. Implement cloud-native systems. Manage cloud-native systems”
What You'll Achieve.
Enhance ability to deploy systems; Enhance ability to monitor systems; Enhance ability to scale systems; Reduce Mean Time to Detect; Reduce Mean Time to Recovery; Minimize need for escalation
Industry & Context.
System-level troubleshooting; Troubleshooting outages; Diagnose complex issues; Resolve complex issues
Shared on-call rotation
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, 5+ years SRE or Platform Engineer experience, Software development best practices knowledge, Public cloud services experience (AWS, GCP, Azure), SaaS product support experience, Programming or scripting skills (Python, Go, Bash), Infrastructure-as-code experience (Terraform), Proficiency with Kubernetes, Container-based deployment experience (Docker), Experience with CI/CD pipelines & tools, Experience managing monitoring solutions (Datadog), Comfortable with rotating on-call schedule, Experience managing critical incidents, Experience leading post-incident reviews, Operating and managing production systems, System-level troubleshooting skills
Nice to Have
Kubernetes ecosystem experience, Helm experience, FluxCD experience, Crossplane experience
What You'll Do.
Implement cloud-native systems
Manage cloud-native systems
Operate Kubernetes clusters
Enhance Kubernetes clusters
Operate deployment pipelines
Enhance deployment pipelines
Operate service meshes
Enhance service meshes
Design SaaS platform infrastructure
Build SaaS platform infrastructure
Maintain SaaS platform infrastructure
Maintain error budgets
Address availability issues
Address performance issues
Develop infrastructure-as-code
Provision infrastructure
Build internal platform tools
Support operational efficiency
Monitor infrastructure
Participate in on-call rotation
Drive timely resolution
Drive timely communication
Act as Incident Commander
Coordinate cross-team responses
Drive incident response processes
Refine incident response processes
Reduce Mean Time to Detect
Reduce Mean Time to Recovery
Diagnose complex issues
Resolve complex issues
Embed fault tolerance
Embed reliability principles
Automate health checks
Support automated testing
Support canary deployments
Support rollback strategies
Ensure reliable releases
Contribute to security best practices
Contribute to compliance automation
Contribute to cost optimization
How You'll Work.
Team & Collaboration
Work with Product Engineering teams; Work with Technical Platform Engineering; Work with Security teams; Work with Architecture teams; Cross-team responses
Full Job Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid At Nexthink, we empower our customers with industry-leading solutions to enable continuous improvement of employee experience. We deliver unmatched visibility across all environments, so IT teams can consistently see, diagnose, and fix digital workplace issues. As a SaaS provider, our commitment is to deliver a seamless, resilient, and scalable platform around the clock. We are looking for an experienced, proactive and innovative professional that is keen to join as a Senior Site Reliability Engineer! The mission of Nexthink's SRE team is to strengthen our infrastructure and enhance our ability to deploy, monitor, and scale systems effectively and reliably. They work closely with over 50 Product Engineering teams that develop our products and services, as well as with the Technical Platform Engineering, Security and Architecture teams to understand the reliability requirements, design and implement solutions, and promote them for adoption and usage. Join our vibrant team of diverse and experienced engineers where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Apply now and become a key player in our dynamic SRE organisation. As a Senior Site Reliability Engineer, you will: * Implement and manage cloud-native systems (
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