SeniorSiteReliability

## Responsibilities Own and improve the reliability, availability, and performance of production services in Google Cloud (GCP). Participate in incident management, including detection, triage, mitigation, escalation, and recovery. Use and improve incident workflows and tooling (e.g., ServiceNow) to ensure clear ownership and timely communication. Design, implement, and operate observability solutions including monitoring, logging, tracing, synthetics, and dashboards (e.g., Splunk Observability, OpenTelemetry). Reduce operational toil through automation and engineering-led solutions, proactively introducing and driving SRE best practices. Support on-call rotations across multiple time zones, contributing to a sustainable 24/7 support model. Define, monitor, and report SLIs, SLOs, and error budgets for critical services. Drive and be accountable for best-in-class service availability through SRE principles, automation, and proactive reliability engineering. ## Essential skills and/or Certifications Bachelor’s degree in Computer Science, Information Technology or related field Strong experience with cloud-native concepts and technologies, with a strong preference for Google Cloud Platform (GCP) and Kubernetes (GKE). Proven experience with Site Reliability Engineering and production incident management, ideally using platforms such as ServiceNow. Experience with monitoring and observability tools, including metrics, logs, traces, and synthetics (e.g., Splunk Observability, OpenTelemetry). Exposure to reliability testing, resilience engineering, or cost optimisation initiatives. Excellent analytical and problem-solving skills, with the ability to diagnose complex production issues quickly. Software development or automation experience using Python, shell scripts, or similar languages. Hands-on experience operating production cloud infrastructure at scale. Experience managing multi-region, high-availability production systems with a focus on scalability, resilience, and