Ironclad
SaaS
SeniorServicesEngagementManager
“Senior Services Engagement Manager at Ironclad. Skills: Services sales, Customer success, Project alignment. Lead professional services discovery. Align to propose services engagements”
What You'll Achieve.
Drive end customer success; Contribute to long term retention
Industry & Context.
Office attendance twice a week, Office attendance for events
What They're Looking For.
Must Have
Unrestricted right to work in the UK, Program Management skills, SOW and Contract Negotiations, Ability to build rapport, Experience with configuration and deployment of SaaS offerings
What You'll Do.
Lead professional services discovery
Align to propose services engagements
Manage customer escalations
Align with Sales teams
Develop sales content
Collaborate to design offerings
Forecast professional services bookings
Understand customer implementation drivers
Align with customer on metrics
Track project progress
Refer partners for services
How You'll Work.
Team & Collaboration
Presales teams; Sales teams; Partners; Professional Services teams; Ironclad Partner Relations teams; Internal teams; Product teams; Legal teams
Process & Methodology
Program Management, Tracking projects, Raising Risks
Applying for this Senior Services Engagement Manager role?
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