MYOB
SaaS
SeniorServicesConsultant-MYOBExo
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Services Consultant - MYOB Exo at MYOB. Manage customer relationships. Drive customer retention”
Industry & Context.
What You'll Do.
Manage customer relationships
Drive customer retention
Ensure customer satisfaction
Maximize customer value realization
Full Job Description
## Description We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About The Role In this role, you'll join a successful team to provide quality consulting, implementation and training services on MYOB applications and excellent customer service to our Mid-Market clients. Reporting to the Service Delivery Manager, you'll provide experienced advice, seek out opportunities and identify risks whilst driving success and high adoption of MYOB platforms. What You'll Be Doing - Working within a team, to deliver expert EXO services across the MYOB ecosystem. - Build trusted relationships with customers, understand their business processes, and help them get the most value from their current EXO environment. - Support our strategy of nurturing suitable EXO customers toward a transition to future state MYOB platforms as their needs evolve, helping customers move forward in a practical and well-supported way. - Assessing, scoping and prioritising the time and resources needed to deliver a service as required - Provide training on our MYOB platform solutions and the ability to facilitate organisational change activities and review - G
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