Inetum

Tech / AI / Software

SeniorServiceNowTechnicalConsultant

sofia, sofia-capital, bulgaria FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Senior ServiceNow Technical Consultant at Inetum. Skills: ServiceNow IRM/GRC, ServiceNow platform configuration and implementation, Risk and Compliance implementation. design, configuration, and implementation of ServiceNow IRM/GRC solutions. Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management”

Industry & Context.

Tech / AI / Software
Problems you'll solve

Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions

What They're Looking For.

Must Have

hands-on experience with ServiceNow platform configuration and implementation, Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations, Ability to act as a trusted technical consultant in customer-facing engagements, Solid understanding of GRC concepts such as: Risk lifecycle, Control frameworks, Policy and compliance management, Audit management, Issue and remediation management, Evidence collection, Third-party/vendor risk, Regulatory obligation tracking, Experience implementing solutions for compliance or regulatory programs such as DORA, NIS2, ISO 27001, SOX, SOC, GDPR, Operational Resilience, or similar, Ability to translate business requirements into ServiceNow configuration, data model decisions, workflows, and technical designs, Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, notifications, reports, dashboards, and integrations, communication skills and the ability to work directly with customer stakeholders, Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions

Nice to Have

ServiceNow Certified Implementation Specialist – Risk and Compliance – CIS-RC, Experience with Third-Party Risk Management / Vendor Risk Management, Experience with ServiceNow SecOps, CMDB, APM, SAM/HAM, or ITSM in the context of risk and compliance, Experience with regulatory resilience topics such as DORA, ICT risk, critical third parties, operational resilience, and business service mapping, Experience in banking, insurance, financial services, public sector, telecom, or other regulated industries, Experience with Performance Analytics, dashboards, and executive-level risk reporting, Experience leading technical workstreams or mentoring other consultants

What You'll Do.

and implementation of ServiceNow IRM/GRC solutions

Leading or supporting ServiceNow IRM implementation workstreams across Risk Management

Policy & Compliance Management

and Third-Party Risk Management

Translating customer risk

and regulatory requirements into ServiceNow solution designs

Facilitating technical and functional workshops with business stakeholders

Designing scalable data models for entities

Configuring ServiceNow IRM applications

Supporting regulatory implementation use cases such as DORA compliance

operational resilience

audit evidence collection

and regulatory reporting

Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization

Supporting integrations with other ServiceNow modules such as ITSM

and Performance Analytics

Working with architects

and developers to deliver high-quality solutions

Reviewing user stories

and technical deliverables

Coaching junior consultants and contributing to internal IRM capability growth

How You'll Work.

Team & Collaboration

workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders; Working with architects, business consultants, project managers, and developers to deliver high-quality solutions; Coaching junior consultants

Communication Scope

communication skills and the ability to work directly with customer stakeholders

Full Job Description

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good. Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers. As a Senior Technical Consultant, you will be responsible for the design, configuration, and implementation of ServiceNow IRM/GRC solutions. Your role will include: * Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management. * Translating customer risk, compliance, audit, and regulatory requirements into ServiceNow solution designs. * Facilitating technical and functional workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders. * Designing scalable data models for entities, risks, controls, policies, authority documents, citations, indicators, issues, evidence, and assessments. * Configuring ServiceNow IRM applications, workflows, forms, portals/workspaces, notifications, dashboards, reports, and integrations. * Supporting regulatory implementation use cases such as DORA compliance, ICT risk management, third-party risk, operational resilience, control testing, audit evidence collection, and regulatory reporting. * Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization. * Supporti

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