Icf
SeniorServiceNowITSMQualityAssuranceAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior ServiceNow ITSM Quality Assurance Analyst at Icf. Skills: ServiceNow ITSM, Quality Assurance, Agile Testing. Track testing progress. Track defects”
Industry & Context.
Problem solving; Root cause analysis; Troubleshoot issues
Public Trust clearance, Work performed in U.S.
What They're Looking For.
Must Have
Bachelor's Degree in Computer Science, 6+ years QA experience, 3+ years Agile delivery experience, 1+ years ServiceNow ITSM experience, 1+ years API integration testing, 1+ years Agile/Scrum methodologies, 1+ years ITSM concepts/ITIL, Obtain Public Trust clearance, Reside in U.S., Authorized to work in U.S., Work performed in U.S., U.S. Citizen or Green card
Nice to Have
Software testing certification, ServiceNow certification, Agile Scrum methodology experience, Analytical skills, Problem solving skills, Time management skills, Familiarity with ServiceNow releases, Familiarity with update sets, Familiarity with platform upgrades, Familiarity with automated testing, Attention to detail, Create clear test documentation
What You'll Do.
Track testing progress
Track quality metrics
Participate in Agile ceremonies
Participate in requirements reviews
Identify test scenarios
Document test scripts
Perform functional testing
Perform regression testing
Perform user acceptance testing
Support root cause analysis
Support change requests
Review acceptance criteria
Create test scenarios
Maintain regression suites
Maintain validation documentation
Support testing for upgrades
Support testing for patches
Support testing for configuration changes
Advise on QA processes
Advocate for QA processes
How You'll Work.
Team & Collaboration
Cross-functional teams; Agile ceremonies; Partner with developers; Partner with administrators
Communication Scope
Communicate effectively
Process & Methodology
Agile, Scrum, Defect tracking
Full Job Description
**The Work** : ICF’s Digital Modernization Division is seeking an ITSM Quality Assurance (QA) Analyst with hands-on ServiceNow experience to support NIH projects. In this role, you will help ensure the quality, reliability, and usability of ServiceNow-based ITSM solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams. The QA Analyst will validate ServiceNow configurations, enhancements, workflows, and low-code solutions to ensure they meet requirements, support ITIL-aligned processes, and perform effectively in a federal client environment. This role includes functional, regression, and user acceptance testing for ITSM modules and related platform updates. **Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.** **What You Will Do** In this role, you will support one or more project teams by: * Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work. * Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives. * Participate in requirements reviews, backlog grooming, and sprint planning to identify test scenarios, risks, and impacts to ServiceNow ITSM workflows. * Work with the project team during sprint planning to identify risks and potential system impacts. * Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases. * Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications. * Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects. * Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests. * Review user stories and acceptance crite
Applying for this Senior ServiceNow ITSM Quality Assurance Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Icf?
Real rants from real employees. Read before you apply.