ICF
SeniorServiceNowCSMArchitect-DHSPublicTrust(Remote)
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“Senior ServiceNow CSM Architect - DHS Public Trust (Remote) at ICF. Skills: ServiceNow CSM Architecture, ServiceNow Platform Expertise, Technical Leadership, Client Advisory. Leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. Leading requirements discovery with clients and stakeholders”
What You'll Achieve.
Drive the success of our projects; Foster growth in our technical acumen and our service revenue; Ensure solution designs are implemented accurately and effectively; Maintain quality, consistency, and alignment with standards; Ensure data consistency and integrity; Improve system responsiveness; Ensure projects are staffed with appropriately skilled and certified identify and address talent gaps; Maintain scope, timelines, and clear communication with leadership and clients; Guide clients toward optimal outcomes; Support career development; Support collaboration and issue resolution; Support go to market initiatives; Shape client roadmaps; Support proposals; Present solutions to technical and non-technical stakeholders
Industry & Context.
Exceptional problem-solving and critical-thinking abilities; Resolving bottlenecks and improving system responsiveness; Mitigate risks, resolve issues, and ensure timely and accurate delivery
US Citizenship is required, Active Public Trust Clearance (any agency), Must be able to obtain a DHS Public Trust clearance, Must reside in the United States and work must be performed in the United States, ICF does monitor employee work locations, Blocks access from foreign locations/foreign IP addresses, Prohibits personal VPN connections
What They're Looking For.
Must Have
US Citizenship is required, Active Public Trust Clearance (any agency), Must be able to obtain a DHS Public Trust clearance, MUST RESIDE IN THE United States (U. S. ) and the work MUST BE PERFORMED in the United States (U. S. ), 12+ years of experience implementing or architecting ServiceNow solutions, 3+ years of experience in CSM, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Certified in CIS - Customer Service Management
Nice to Have
Active DHS clearance or Active Secret Clearance (any agency), Hands-on experience (>480 hours each) implementing or architecting 24 or more ServiceNow applications, Certified in ServiceNow Certified Technical Architect
What You'll Do.
and delivery of complex and innovative ServiceNow and cross-technology solutions
Leading requirements discovery with clients and stakeholders
Translating business processes into detailed technical designs
Serving as a trusted technical advisor
Identifying potential delivery challenges and developing solutions
Collaborating with project teams to ensure solution designs are implemented accurately
Conducting code reviews
Designing and overseeing integrations and automation workflows
Documenting integration strategies
and technical roadmaps
Applying and promoting performance optimization best practices
Developing and leading quality assurance and testing strategies
Ensuring projects are staffed with appropriately skilled and certified personnel
and clear communication with leadership and clients
Defining and enforcing security and compliance requirements
Producing comprehensive technical documentation
Contributing to knowledge sharing across the practice
Staying current on ServiceNow and related technologies
Building and maintaining client relationships
Mentoring and coaching team members
Fostering partnerships with ServiceNow teams
and internal stakeholders
Leading strategic solutioning efforts
Contributing to corporate growth by identifying new opportunities
shaping client roadmaps
and presenting solutions
How You'll Work.
Team & Collaboration
Collaborate with project teams to ensure solution designs are implemented accurately and effectively; Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions; Foster partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution
Communication Scope
Excellent written and oral communication skills to deliver technical solutions simply and succinctly; Excellent communication, presentation, and stakeholder management skills
Process & Methodology
Maintain scope, timelines, and clear communication with leadership and clients
Full Job Description
*We are open to supporting 100% remote work anywhere within the US. * As a Senior ServiceNow Architect, you play a critical, technical leadership role within our ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects, mentor junior team members, and foster growth in our technical acumen and our service revenue. **Job Location:** Remote within the United States If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. **Your responsibilities include:** * Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions. * Translate business processes into detailed technical designs aligned with both short and long term goals. * Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices. * Identify potential delivery challenges early and develop innovative solutions. * Collaborate with project teams to ensure solution designs are implemented accurately and effectively. * Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards. * Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity. * Document integration strategies, data models, and technical roadmaps. * Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness. * Develop and lead quality assurance and testing strategies for technical deliverables. * Ensure projects are staffed with appropriately skilled and certified reso
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