Agility Robotics
Manufacturing
SeniorServiceTechnicianII
“Senior Service Technician II at Agility Robotics. Skills: Robot repair, Refurbishment processes, Service operations. Support service operations for all robots. Troubleshoot and repair robots”
Industry & Context.
Troubleshooting; Root cause analysis
Lift up to 50 lbs, Manual dexterity, Visual acuity, Work overtime, Work weekends
What They're Looking For.
Must Have
3-5 years electro-mechanical systems troubleshooting, Mechatronics troubleshooting and repair, Standard work instructions and SOPs
Nice to Have
High School diploma or 2-year technical degree, Military equivalent preferred, Root cause analysis strongly desired, Technical associates degree or equivalent military training, Experience with MES, ERP VKS, Infor, Jira and/or Confluence, Experience with project improvement methodologies, Proficiency using Google Suite, Proficiency using the Linux Operating System, Experience supporting high volume manufacturing
What You'll Do.
Support service operations for all robots
Troubleshoot and repair robots
Repair robot peripherals
Support compliance with SLAs
Support cross-functional teams
Perform root cause analyses
Gather metrics to assess quality
Assist in process improvements
Create work instructions
Implement work instructions
Maintain work instructions
Identify resource needs
Communicate resource needs
Identify resource gaps
Communicate resource gaps
Assess service performance
Take action to remove barriers
Develop preventative maintenance schedules
Manage preventative maintenance schedules
Develop predictive maintenance schedules
Manage predictive maintenance schedules
Manage part consumption
Manage repair order tracking
Report emergent issues
Report service team needs
Support operations with testing
Support engineering with testing
Support production with testing
Support operations with performance management
Support engineering with performance management
Support production with performance management
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Engineering teams; Production teams
Communication Scope
Written updates; Verbal updates; Detailed reports
Process & Methodology
Project improvement methodologies
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