SeniorServiceSolutionsSpecialist

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders Closing Date for Applications: 17 June 2026 Rest will review applications prior to the closing date and may close the role earlier * Join Rest - Your Impact Starts Here! * Contact Centre Operations with a training focus * 12 Month Fixed Term Contract - Part-time - 2 days per week * Sydney Located, Hybrid Working - Blend of CBD Office & Remote Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do Primary Role Focus As the Senior Service Solution Specialist (part-time, two days per week) you'll support the Member Servicing business unit in the execution of superannuation and insurance contact centre operations within Rest. A focus to continually optimise member, employer and agent outcomes in service. Key Accountabilities / Responsibilities * Lead implementation of member, employer and insurance contact centre operating models. * Monitor service partner performance against targets and participate in governance forums. * Develop and maintain training materials and facilitate training to ensure consistent business rule application and compliance. * Facilitate training sessions as required (virtual, face-to-face or through training platforms) to support consistent application of business rules, member outcomes and compliance requirements * Resolve partner administration and business rules queries, including escalations; respond t