Thoughtworks
SeniorServiceReliabilityEngineer
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“Senior Service Reliability Engineer at Thoughtworks. Skills: Site Reliability Engineering, automation, monitoring, incident response, observability, reliability, resilience, system performance, container orchestration, cloud platforms. improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect. drive the integration of observability automation into the CI/CD pipeline”
What You'll Achieve.
meet and exceed reliability and business objectives; achieve application availability with minimum/no disruption (99.999%); reduce unnecessary toil; improve process efficiency
Industry & Context.
solving challenging problems; debugging difficult issues; analyzing logs; identifying root causes
Singapore Citizen or PR of Singapore, rotation- and need-based 24x7 available team
What They're Looking For.
Must Have
hands-on experience in programming and scripting languages such as Python, Go or Bash, good understanding of at least one Public Cloud, e.g.: AWS, Azure or GCP, exposure to observability tools such as Grafana, Datadog, NewRelic, ELK Stack, Dynatrace or equivalent, proficient in using data from these tools to dissect and identify root causes of system and infrastructure issues, familiar with DevOps and GitOps practices, good knowledge of container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc., understand technical architecture and modern design patterns, including microservices, serverless functions, NoSQL and RESTful APIs, experience in fixing bugs, analyzing logs, building metrics and operational dashboards, familiar with creating infrastructure resources for improving reliability of system that follows Cloud’s Well Architected Framework principles: Reliability, security, cost optimization, performance efficiency and operational, communication and articulation skills, proficient in English, good people skills with an emphasis on negotiation and close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks, solve challenging problems and difficult to debug issues with a never give up attitude, ability to work under pressure and with composure during production incidents, confidently recommend improvements backed by technical arguments to client stakeholders or application development teams, able to understand requirements provided by the client on both technical and business aspects and break them down for successful implementation, drive and ownership mentality, with a willingness to sign up for and deliver work when called upon, without being too concerned about role boundaries, willing to be part of a rotation- and need-based 24x7 available team
What You'll Do.
improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect
drive the integration of observability automation into the CI/CD pipeline
handle production incidents
manage incident communication with clients
draft root cause analysis documents
monitor performance of production systems
improve system scaling to ensure business goals are met within expected SLA and SLO metrics
improve system observability across multiple facets such as logging and metrics
implement chaos engineering practices
setting up processes for chaos testing
How You'll Work.
Team & Collaboration
close collaboration with multiple cross-functional teams from the client side and/or Thoughtworks; work closely with application development teams as advisors on improving system reliability; assisting in implementation for reliability improvements
Communication Scope
communication; articulation; English proficiency; client communication; technical argument recommendation
Full Job Description
Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore As a Senior Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives. Job responsibilities You will improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect. You will drive the integration of observability automation into the CI/CD pipeline. You will handle production incidents, manage incident communication with clients and draft root cause analysis documents. You will monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics. You will work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements. You will improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency. You will implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly . You have a clear understanding of client goals and business needs and setting direction for site reliability
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