SeniorServiceEngineer

【Main Task】 • Work and perform in compliance with company's regulations and requests. • Perform Technical Field Service activities \- Installation and commissioning of equipment \- Troubleshooting, repair, and maintenance \- Escalation support \- User Training / Customer Training \- Providing sales support \- All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned 【Education】 \- Bachelor degree in industry technology relevant. Major in mechanical and electrical is preferred. \- TOEIC Listening & Reading score > 550 【Experience】 \- 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems \- Previous mask repair machine installation and troubleshooting experience is a plus. \- Familiar with E-beam system is