Company
Design
SeniorServiceDesigner/InnovationLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Service Designer/Innovation Lead. Skills: Service design, Innovation, Systems thinking, Human-centered design. Lead end-to-end service and product initiatives. Define service design methodologies”
What You'll Achieve.
Deliver impactful solutions
Industry & Context.
Problem framing; Navigating ambiguity
What They're Looking For.
Must Have
7+ years of experience in service design, UX strategy, innovation consulting, or product/service strategy roles, Proven portfolio demonstrating service blueprints, journey maps, ecosystem design, and end-to-end service transformation work, Expertise in human-centered design, systems thinking, and experience strategy across digital and omnichannel environments, Demonstrated ability to conduct and synthesize user and stakeholder research into actionable insights and strategic direction, Advanced facilitation and workshop design skills, Experience aligning diverse stakeholders in ambiguous environments, Excellent storytelling and communication skills, Comfort working in highly ambiguous, exploratory problem spaces, Collaborative mindset with influence skills, Proficiency with design and collaboration tools such as Figma, FigJam, and Miro, Familiarity with modern digital product ecosystems
What You'll Do.
Lead end-to-end service and product initiatives
Define service design methodologies
Design service design methodologies
Deliver impactful solutions
Lead discovery phases
Lead definition phases
Develop service strategies
Develop experience concepts
Develop product directions
Drive service blueprinting
Drive journey mapping
Drive stakeholder mapping
Drive ecosystem mapping
Connect customer-facing experiences with internal systems
Connect internal processes with operational structures
Identify gaps and opportunities
Validate end-to-end service concepts
Facilitate problem-framing sessions
Translate complex insights into actionable narratives
Translate complex insights into recommendations
Translate complex insights into strategic roadmaps
Collaborate cross-functionally
Ensure successful execution
Contribute to continuous improvement of service design practices
Contribute to continuous improvement of service design frameworks
Contribute to continuous improvement of service design delivery
Support business development efforts
Provide expert input on service design approaches
How You'll Work.
Team & Collaboration
Cross-functional teams; Strategy teams; Product teams; Design teams; Engineering teams; Operations teams; Diverse stakeholders
Communication Scope
Storytelling; Executive communication
Process & Methodology
End-to-end initiatives
Full Job Description
## Accountabilities Lead end-to-end service and product initiatives, applying human-centered and service design methodologies to define, design, and deliver impactful solutions aligned with user needs, business goals, and operational constraints, including: Leading discovery, definition, and delivery phases for service and experience initiatives across complex client environments Developing service strategies, experience concepts, and product directions grounded in user research and ecosystem realities Driving service blueprinting, journey mapping, stakeholder mapping, and ecosystem mapping to create alignment across organizations Connecting customer-facing experiences with internal systems, processes, and operational structures to identify gaps and opportunities Designing experiments, prototypes, and pilots to validate end-to-end service concepts beyond individual touchpoints Facilitating workshops and problem-framing sessions to help teams navigate ambiguity and define clear priorities Translating complex insights into actionable narratives, recommendations, and strategic roadmaps for stakeholders and executives Collaborating cross-functionally with strategy, product, design, engineering, and operations teams to ensure successful execution and alignment Contributing to continuous improvement of service design practices, frameworks, and delivery methodologies Supporting business development efforts through opportunity framing and expert input on service design approaches Requirements:The ideal candidate brings deep expertise in service design, innovation, and systems thinking, with a strong track record of delivering complex, cross-functional initiatives, including: 7+ years of experience in service design, UX strategy, innovation consulting, or product/service strategy roles Proven portfolio demonstrating service blueprints, journey maps, ecosystem design, and end-to-end service transformation work Strong expertise in human-centered design, systems thinking, and e
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