Octopus by RTG
SeniorServiceDesigner
“Senior Service Designer at Octopus by RTG. Skills: Service Design, Customer Experience, UX Design. Conduct customer research and synthesize insights. Create customer journey maps, service blueprints, and ecosystem”
Industry & Context.
Analyze customer insights; Translate insights into improvements
What They're Looking For.
Must Have
Bachelor's degree in Service Design, Interaction Design, Human-Centered Design, Design Strategy, or a related field, 5+ years of experience in Service Design, Customer Experience, UX, Design Strategy, or related disciplines, Demonstrated experience creating customer journey maps, service blueprints, and ecosystem models, Understanding of user-centered design methodologies, customer research, and service innovation practices, Experience facilitating workshops and collaborating with cross-functional teams, Ability to analyze customer insights and translate them into practical service improvements, Proficiency in service design and collaboration tools such as Miro, Figma, Smaply, or equivalent, Communication, storytelling, and presentation skills
Nice to Have
Experience working on customer experience or service design projects within telecommunications or financial services, Familiarity with design thinking, business modeling, and operational process design, Experience working in consulting, digital transformation, or innovation environments, Arabic language proficiency
What You'll Do.
Conduct customer research and synthesize insights
Create customer journey maps
Support and facilitate workshops and co-creation sessions
Identify customer pain points and service gaps
Develop and test service concepts and prototypes
Collaborate with UX designers
Translate research findings into actionable recommendations
Support service performance measurement
Contribute to service design methodologies improvement
Promote human-centered design principles
How You'll Work.
Team & Collaboration
Cross-functional teams; Business stakeholders
Communication Scope
Storytelling; Presentation skills
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