NCS Australia
Technology
SeniorServiceDesigner
“Senior Service Designer at NCS Australia. Skills: Service design, User experience, IT transformation. Design meaningful, human-centred experiences. Simplify complexity”
What You'll Achieve.
Shape the future of service delivery; Simplify complexity; Create real impact for customers; Create real impact for employees
Industry & Context.
Simplify complexity; Navigating ambiguity
Valid work rights for Australia, Undergo background checking, Probity checks, Police checks
What They're Looking For.
Must Have
Proven experience delivering service design outcomes, Advanced proficiency in Figma, Demonstrated ability to simplify complex systems, Stakeholder engagement and influencing skills, Experience designing end-to-end services, Ability to operate effectively in fast-paced, ambiguous environments, Solid grounding in human-centred design methodologies, Solid grounding in design thinking practices
Nice to Have
Experience in telecommunications, Experience in high-volume service industries, Experience across large-scale transformation, Experience across modernisation initiatives
What You'll Do.
human-centred experiences
Reimagine end-to-end service journeys
Translate complex systems
Create intuitive experiences
Create seamless experiences
Create clear journey maps
Create compelling journey maps
Create service artefacts
Drive alignment across teams
Embed better ways of working
Connect frontstage experiences
Connect backend processes
Design scalable services
Design future-ready services
How You'll Work.
Team & Collaboration
Cross-functional teams; Across technology; Across digital; Across operations
Communication Scope
Visual storytelling
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