NCS Australia
Information Technology And Services
SeniorServiceDesigner
“Senior Service Designer at NCS Australia. Skills: Service design, User experience, Journey mapping. Design meaningful, human-centred experiences. Reimagine end-to-end service journeys”
What You'll Achieve.
Shape the future of service delivery; Create real impact for customers; Create real impact for employees
Industry & Context.
Simplify complexity
Valid work rights for Australia, Undergo background checking
What They're Looking For.
Must Have
Proven experience delivering service design outcomes, Advanced proficiency in Figma, Demonstrated ability to simplify complex systems, Stakeholder engagement and influencing skills, Experience designing end-to-end services, Ability to operate effectively in fast-paced, ambiguous environments, Solid grounding in human-centred design methodologies, Solid grounding in design thinking practices
Nice to Have
Experience in telecommunications, Experience in high-volume service environments, Experience across large-scale transformation initiatives, Experience across modernisation initiatives
What You'll Do.
human-centred experiences
Reimagine end-to-end service journeys
Translate complex systems into intuitive experiences
compelling journey maps
Create service artefacts
Influence outcomes across teams
Embed better ways of working
Connect frontstage experiences with backend processes
Design scalable services
Design future-ready services
How You'll Work.
Team & Collaboration
Cross-functional teams; Across technology; Across digital; Across operations
Communication Scope
Visual storytelling
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