NCS Australia
Information Technology And Services
SeniorServiceDesigner
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Service Designer at NCS Australia. Skills: Service design, User experience, Journey mapping. Design meaningful, human-centred experiences. Reimagine end-to-end service journeys”
What You'll Achieve.
Create real impact for customers; Create real impact for employees; Shape better outcomes
Industry & Context.
Simplify complexity
Valid work rights for Australia, Undergo background checking, Probity checks, Police checks
What They're Looking For.
Must Have
Proven experience delivering service design outcomes, Advanced proficiency in Figma, Demonstrated ability to simplify complex systems, Stakeholder engagement and influencing skills, Experience designing end-to-end services, Ability to operate effectively in fast-paced, ambiguous environments, Solid grounding in human-centred design methodologies, Solid grounding in design thinking practices
Nice to Have
Experience in telecommunications, Experience in high-volume service industries, Experience across large-scale transformation initiatives, Experience across modernisation initiatives
What You'll Do.
human-centred experiences
Reimagine end-to-end service journeys
Translate complex systems into intuitive experiences
Create clear journey maps
Create service artefacts
Embed better ways of working
Connect frontstage experiences with backend processes
Design scalable services
Design future-ready services
How You'll Work.
Team & Collaboration
Across teams; Across technology; Across digital; Across operations; Cross-functional teams
Communication Scope
Visual storytelling
Full Job Description
About us: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. We’re looking for a Senior Service Designer to help shape the future of service delivery within a large-scale IT transformation. This is an opportunity to design meaningful, human-centred experiences that simplify complexity and create real impact for customers and employees. You’ll bring a strong user-first mindset to reimagine end-to-end service journeys, translating complex systems, platforms, and processes into intuitive and seamless experiences. With a strong foundation in Figma, you’ll create clear, compelling journey maps and service artefacts that bring stakeholders on the journey and drive alignment across teams. Operating in a complex, enterprise environment, you’ll work closely with stakeholders across technology, digital, and operations to influence outcomes and embed better ways of working. You’ll be comfortable navigating ambiguity, connecting frontstage experiences with backend processes, and designing services that are both scalable and future-ready. Experience within telecommunications or similarly complex, high-volume service environments will be highly regarded, particularly where you’ve worked across large-scale transformation or modernisation initiatives. ## Qualifications * Proven experience delivering service design outcomes in complex enterprise or transformation environments. * Advanced proficiency in Figma, including journey mapping and visual storytelling. *
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