My NRMA
Automotive
SeniorServiceDesigner
“Senior Service Designer at My NRMA. Skills: Service design, Systems thinking, Customer research. Lead service design initiatives. Turn strategy into services”
What You'll Achieve.
Deliver meaningful value; Make difference to customers; Make difference to employees; Make difference to business; Turn strategy into services; Deliver practical service outcomes
Industry & Context.
Systems thinking; Problem framing
What They're Looking For.
Must Have
8+ years experience service design, 8+ years experience customer experience design, Proven experience leading discovery, Proven experience end-to-end service design
Nice to Have
Training in Service Design, Training in Agile, Training in Change Management
What You'll Do.
Lead service design initiatives
Turn strategy into services
Facilitate cross-functional workshops
Apply systems thinking
Understand design impact
Plan customer research
Lead employee research
Synthesize research findings
Design future state journeys
Design service blueprints
Address service challenges
Address operational challenges
Lead customer validation
Refine service designs
Translate service concepts
Define success measures
Build stakeholder relationships
Influence prioritisation
Champion customer experience
Champion employee experience
Uplift design capability
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Technology teams; Operations teams; Business subject matter experts
Process & Methodology
Discovery, Optimisation
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