My NRMA
Automotive
SeniorServiceDesigner
“Senior Service Designer at My NRMA. Skills: Service design, Systems thinking, Customer experience. Lead service design initiatives. Turn strategy into services”
What You'll Achieve.
Deliver meaningful value; Deliver practical service outcomes; Address systemic challenges; Refine service designs for delivery; Assess impact through insights
Industry & Context.
Systems thinking; Root cause analysis
What They're Looking For.
Must Have
8+ years experience service design, 8+ years experience customer experience design, Proven experience leading discovery, Proven experience end-to-end service design
Nice to Have
Training in Service Design, Training in Agile, Training in Change Management
What You'll Do.
Lead service design initiatives
Turn strategy into services
Facilitate cross-functional workshops
Apply systems thinking
Understand design impact
Plan customer research
Plan employee research
Lead discovery research
Lead testing research
Lead synthesis research
Design future state journeys
Design service blueprints
Lead customer validation
Lead evaluative research
Refine service designs
Translate service concepts
Define success measures
Continuously improve services
Build stakeholder relationships
Influence prioritisation
Champion customer experience
Champion employee experience
Uplift service design capability
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Technology teams; Operations teams; Business subject matter experts
Process & Methodology
Discovery, Optimisation
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