Levio
digital transformation
SeniorServiceDesigner
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Service Designer at Levio. Skills: Service Design, User Research, Stakeholder Interviews. Conduct user and stakeholder interviews. Design and map end-to-end services”
What You'll Achieve.
Improve service delivery; Create services that are efficient, intuitive; Align with client digital transformation goals
Industry & Context.
Government of Canada security clearance (Reliability)
What They're Looking For.
Must Have
Post-secondary education, More than ten (10) years' experience as a Service Designer, Experience in conducting primary research and reviewing user, Experience in designing service experiences for users, Experience adhering to accessibility standards (WCAG 2. 1 AA) and Canada. ca guidelines, Experience in delivering: System Service Design Current-State and Future-State Service Service Journey Maps and Governance Continuous Improvement Recommendations, Applying research ethics, data privacy, accessibility, and inclusive lenses to all stages of research activities, Experience working in Agile product team environments, Spoken and written English required
Nice to Have
Government of Canada security clearance (Reliability), Former public sector work experience
What You'll Do.
Conduct user and stakeholder interviews
Design and map end-to-end services
Develop service blueprints
and interaction models
Identify pain points and opportunities
Support modernization by creating services
Ensure research practices are ethical
Identify and capture global insights
Contribute to service design template library
How You'll Work.
Team & Collaboration
Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams
Full Job Description
Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions. JOB DESCRIPTION : We are seeking a Senior Service Design consultant for Canadian public sector projects. RESPONSIBILITIES : Conduct user and stakeholder interviews to design and map end-to-end services, ensuring they are user-centered and evidence-based Develop service blueprints, workflows, and interaction models that reflect user needs and operational realities. Identify pain points and opportunities across touchpoints to improve service delivery. Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams to validate service design decisions. Ensure alignment with Government of Canada digital standards, including design.canada.ca, inclusion and accessibility requirements. Support modernization by creating services that are efficient, intuitive, and aligned with client digital transformation goals. Ensure research practices are ethical throughout its lifecycle, from participant recruitment to research scripts, to decisions to use GenAI for any research activities, and to sharing research insights. Ensure participant data is handled with care, saved and shared in a way that protects participant privacy Identify and capture global insights that might be valuable broadly across the client department. Contribute to the service design template library, by creating reusable artifacts. QUALIFICATIONS AND EXPERIENCE : Post-secondary education mandatory. More than ten (10) years' experience as a Service Designer. Experience in conductin
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