SeniorServiceDeliveryManager

We are looking for an experienced Senior Service Delivery Manager (SDM) to join the DAMO (Digital Application Management and Operations) team at Thoughtworks. In this role, you will lead the delivery and continuous improvement of Managed Services engagements across application and infrastructure operations. You will work closely with clients, engineering teams, and internal stakeholders to ensure reliable service delivery, operational excellence, and continuous evolution of digital platforms and services. This role requires strong stakeholder management, delivery governance, operational leadership, and the ability to manage complex environments with a proactive and customer-centric mindset. Job responsibilities Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments. Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement. Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions. Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication. Support service transition activities, including onboarding new applications, systems, and operational processes. Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools. Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management. Identify and implement opportunities for automation, AIOps, optimization, and operational efficiency improvements. Support capacity planning, resource coordination, and operational scaling based on business and client needs. Strengthen collaboration across regional/global DAMO teams and support business growth initiatives through operational and delivery inputs. Job qualifications Technical Skills Proven experience in