IFS
Information Technology And Services
SeniorServiceDeliveryManager
“Senior Service Delivery Manager at IFS. Skills: Service delivery, Customer management, Process improvement. Advise customers on value from IFS Success Service. Guide customers on value from IFS Success Service”
What You'll Achieve.
Customer advocacy; Value realization for customer; Value realization for partner
Industry & Context.
Advanced problem-solving; Decision-making abilities; Situational handling skills
What They're Looking For.
Must Have
Minimum of 10 years of experience in service delivery management, Familiarity with enterprise software solutions, Extensive service experience working directly with customers, Leadership skills, Service mindset with commercial thinking, Excellent communication skills, Ability to read and understand customer contracts, Ability to deliver customer contracts, Ability to work in a fast-paced environment, Ability to adapt to changing priorities
Nice to Have
Service delivery management preferably within IT services, Understanding of IFS Applications, Understanding of FSM APPs, Understanding of PSO APPs, Delivery of the IFS Service Portfolio
What You'll Do.
Advise customers on value from IFS Success Service
Guide customers on value from IFS Success Service
Deliver desired outcome for customer
Deliver desired outcome for partner
Perform comprehensive service planning
Proactively advise customers on efficient use of service
Identify opportunities to improve processes
Identify opportunities to improve practices
Identify opportunities to improve business adoption
Lead service governance for IFS
Read customer contracts
Understand customer contracts
How You'll Work.
Team & Collaboration
Partnership with Success Managers; Partnership with executive stakeholders
Communication Scope
Negotiation skills
Applying for this Senior Service Delivery Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about IFS?
Real rants from real employees. Read before you apply.