Datavant
healthcare
SeniorServiceDeliveryManager
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“Senior Service Delivery Manager at Datavant. Skills: operational execution, people management, performance management, continuous improvement. leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. oversees Supervisors and frontline teams”
What You'll Achieve.
delivery of timely, high-quality, and compliant ROI services; operational performance; adherence to standardized workflows; throughput; quality; people management; Monitor KPIs (TAT, OTD, quality, productivity, aging); strengthen leadership capability; performance rigor; decision-making; succession planning; readiness; consistency in performance management practices; reduce operational drift; audit readiness; compliance with HIPAA, DMPO, UAD, and internal standards; capacity optimization
Industry & Context.
resolving cross-site bottlenecks and operational risks; senior point of escalation for complex operational issues; drive corrective action where trends indicate risk; address performance issues and development needs; reduce operational drift; identify multi-site quality trends and deploy targeted improvement actions; Problem-solving skills and the ability to respond quickly to operational fluctuations
post-offer health screenings, proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc., employment sponsorship not eligible
What They're Looking For.
Must Have
Experience managing teams in healthcare operations, HIM, or a large-scale production environment, Demonstrated ability to coach and develop people leaders, Comfort using metrics and dashboards to guide operational decision-making, understanding of HIPAA and regulated workflows, Problem-solving skills and the ability to respond quickly to operational fluctuations, Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Nice to Have
Experience with ROI workflows or EMR systems, led multi-site teams, Experience with Lean or continuous improvement methodologies
What You'll Do.
leads operational execution across one or more assigned sites
ensuring the delivery of timely
and compliant ROI services
oversees Supervisors and frontline teams
manages staffing and scheduling
drives operational performance
ensures adherence to standardized workflows
and people management
Stabilize execution across multiple sites or portfolios
resolving cross-site bottlenecks and operational risks
Serve as the senior point of escalation for complex operational issues (non-customer-facing)
aging) and drive corrective action where trends indicate risk
Coach and mentor Service Delivery Managers to strengthen leadership capability
Support succession planning
and consistency in performance management practices
Partner with Managers and Supervisors to address performance issues and development needs
Reinforce standardized workflows and reduce operational drift
particularly during periods of change
Support audit readiness and compliance with HIPAA
and internal standards
Identify multi-site quality trends and deploy targeted improvement actions
Support integration of global delivery and centralized operating models into Service Delivery
Ensure operational readiness for new tools
Execute and support cross-site continuous improvement initiatives and transformation pilots
Maintain and contribute to skills matrices and capacity optimization efforts
How You'll Work.
Team & Collaboration
partnering closely with Workforce Planning, NOC, and regional leadership; Partner with Managers and Supervisors to address performance issues and development needs; Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions; Act as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services; collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services
Process & Methodology
continuous improvement initiatives, transformation pilots
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership. You will: Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks Serve as the senior point of escalation for complex operational issues (non-customer-facing) Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making Support succession planning, readiness, and consistency in performance management practices Partner with Managers and Supervisors to address performance issues and development needs Reinforce standardized workflows and reduce operational drift, particularly during periods of change Support audit readiness and compliance with HIPAA, DMPO
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