Datavant
Healthcare
SeniorServiceDeliveryManager
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“Senior Service Delivery Manager at Datavant. Skills: Service delivery, Operational execution, People management. Stabilize execution across multiple sites. Resolve cross-site bottlenecks”
What You'll Achieve.
Delivery of timely services; Delivery of high-quality services; Delivery of compliant services; Owning throughput; Owning quality; Owning people management
Industry & Context.
Problem-solving; Operational fluctuations
On-site 90% of time
What They're Looking For.
Must Have
Experience managing teams in healthcare operations, Experience in a large-scale production environment, Demonstrated ability to coach and develop people leaders, Comfort using metrics and dashboards, Understanding of HIPAA, Understanding of regulated workflows, Problem-solving skills, Ability to respond quickly to operational fluctuations, Ability to collaborate cross-functionally
Nice to Have
Experience with ROI workflows, Experience with EMR systems, Led multi-site teams, Experience with Lean methodologies, Experience with continuous improvement methodologies
What You'll Do.
Stabilize execution across multiple sites
Resolve cross-site bottlenecks
Resolve operational risks
Serve as senior point of escalation
Drive corrective action
Coach Service Delivery Managers
Mentor Service Delivery Managers
Support succession planning
Support consistency in performance management
Address performance issues
Address development needs
Reinforce standardized workflows
Reduce operational drift
Support audit readiness
Ensure compliance with HIPAA
Ensure compliance with DMPO
Ensure compliance with UAD
Ensure compliance with internal standards
Identify multi-site quality trends
Deploy targeted improvement actions
Support new client onboarding
Support integration of global delivery
Support integration of centralized operating models
Ensure operational readiness for new tools
Ensure operational readiness for new workflows
Ensure operational readiness for training models
Execute cross-site continuous improvement initiatives
Support cross-site continuous improvement initiatives
Execute transformation pilots
Support transformation pilots
Maintain skills matrices
Contribute to skills matrices
How You'll Work.
Team & Collaboration
Partnering with Workforce Planning; Partnering with NOC; Partnering with regional leadership; Partner with Managers; Partner with Supervisors; Partner with Account Management; Partner with Implementation; Partner with Shared Services; Collaborate with NOC; Collaborate with Training; Collaborate with Shared Services
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership. This role requires being on-site in Redwood City, CA over 90% of the time. You will: Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks Serve as the senior point of escalation for complex operational issues (non-customer-facing) Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making Support succession planning, readiness, and consistency in performance management practices Partner with Managers and Supervisors to address performance issues and development needs Reinforce standardized workflows and reduce operational drift, particularly durin
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