Causaly
biomedicine
SeniorScienceLiaison,EMEA
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Science Liaison, EMEA at Causaly. Skills: scientific partner, customer success, AI-powered platform, biomedical knowledge platform. Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives. Support development and delivery of educational content (tutorials, webinars, guides)”
What You'll Achieve.
Ensure users derive meaningful scientific and business value from our platform; Help users onboard successfully; Help users use Causaly effectively in their research workflows; Continuously gain value from the platform; accelerate scientific breakthroughs
Industry & Context.
Problem-solving mindset; troubleshoot complex queries
What They're Looking For.
Must Have
PhD in Life Sciences (biology, biomedical sciences, etc.), presentation and communication skills, especially with scientific audiences, Problem-solving mindset and ability to adapt in a dynamic, fast-paced environment, Brings an AI-forward mindset, with curiosity and proactivity in exploring AI tools and methods to drive AI enablement, improve productivity, and support successful adoption, Experience working cross-functionally with big teams, Curious, collaborative, and mission-driven, Native-level English speaker and exceptional written and verbal communication skills
Nice to Have
1-2 years of experience in a customer-facing, consulting, or user support role in a scientific or SaaS setting
What You'll Do.
Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives
Support development and delivery of educational content (tutorials
Guide users in applying Causaly to their scientific use cases
ensuring alignment with their workflows and goals
Track and promote product adoption through consultative engagement
Address inbound scientific support requests with precision and professionalism
Offer white-glove support to high-priority users and troubleshoot complex queries
Identify and nurture super users to foster internal champions
Collaborate with Strategic Engagement Managers on account health
and growth opportunities
Provide scientific input to Product
and Sales on user needs and trends
Contribute to customer-facing content that showcases scientific impact
Document user feedback and advocate for their needs within internal teams
Participate in initiatives to elevate customer stories
Follow best practices in tracking and documenting customer engagement
Contribute to the development of scalable processes and tools for the Science team
How You'll Work.
Team & Collaboration
Experience working cross-functionally with big teams; Collaborate with Strategic Engagement Managers on account health, renewal preparation, and growth opportunities; Provide scientific input to Product, Marketing, and Sales on user needs and trends; Advocate for their needs within internal teams
Communication Scope
presentation and communication skills, especially with scientific audiences; exceptional written and verbal communication skills
Full Job Description
About us: Causaly is redefining how humans acquire knowledge and develop insights in biomedicine. Our AI-powered platform enables researchers and decision-makers to discover and interpret evidence from millions of scientific publications, clinical trials, regulatory documents, and other complex data sources in minutes. We are building the world’s most advanced biomedical knowledge platform, powered by a high-precision Knowledge Graph and GenAI capabilities. Our technology is already used by leading biopharmaceutical organizations to accelerate drug discovery, improve safety, and drive better decision-making. Backed by top-tier investors including ICONIQ, Index Ventures, Pentech, and Marathon, we are scaling rapidly and expanding our product suite and market presence. About Causaly At Causaly, we empower researchers and decision-makers in life sciences to discover insights faster using our AI-powered platform. Our mission is to accelerate scientific breakthroughs by enabling better evidence discovery and decision-making. As part of our Customer Success (CS) organization, the Science team ensures that users derive meaningful scientific and business value from our platform. About the Role As a Senior Science Liaison, you will serve as a trusted scientific partner to our users, helping them onboard successfully, use Causaly effectively in their research workflows, and continuously gain value from the platform. This is an individual contributor role ideal for someone who combines a strong background in life sciences with experience in customer-facing roles and a passion for enabling user success. Key Responsibilities Enable & Educate - Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives - Support development and delivery of educational content (tutorials, webinars, guides) Drive Value & Adoption - Guide users in applying Causaly to their scientific use cases, ensuring alignment with their workflows and goals - Track a
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