ALL. SPACE
Satellite Communications
SeniorSatelliteTerminalSupportEngineer
“Senior Satellite Terminal Support Engineer at ALL. SPACE. Skills: Satellite Terminal Support, Satellite Network Operations, Troubleshooting, Service Activation, Customer Communication. Providing technical support to ALLSPACE customers.. Resolving customer issues.”
What You'll Achieve.
Accelerating operational maturity; Reducing mean time to restore service; Ensure service performance; Identify and remediate anomalies before they impact live service.
Industry & Context.
Resolving customer issues; Lead and coordinate complex technical investigations; Driving root cause analysis; Troubleshooting of satellite modems and associated ground segment equipment; Fault isolation; Recovery; Identify and remediate anomalies
Flexibility to work shifts and occasional overtime may be needed., Eligibility to hold and pass secret security vetting (US), Flexibility to travel to support customer requirements.
What They're Looking For.
Must Have
Bachelor’s degree in Telecommunications, Satellite Engineering, Electrical Engineering, or a related STEM discipline, or equivalent senior-level military operational experience in satellite communications, space systems, or network operations., 8+ years of progressive experience in satellite network operations, satellite terminal, modem providers, teleport operations, or complex field installation and commissioning environments, with accountability for live service performance., Extensive hands-on experience supporting GEO, MEO, and LEO satellite systems, including live link bring-up, modem configuration, service activation, and ongoing operational support., Proven track record of leading complex, time-critical troubleshooting across satellite, RF, modem, and IP layers within customer-impacting production environments., Demonstrated ability to operate effectively in a greenfield or high-growth environment, shaping operational processes, making sound technical decisions under pressure, and balancing speed with service stability., High level of personal ownership, urgency, and resilience, consistently driving investigations to resolution and setting the operational standard for others to follow
What You'll Do.
Providing technical support to ALLSPACE customers.
Resolving customer issues.
Supporting service activation.
Leading and coordinating complex technical investigations.
Driving root cause analysis across RF
Maintaining clear ownership of customer communications.
Supporting service activation for live satellite links.
and troubleshooting satellite modems and associated ground segment equipment.
Operating and improving ITSM processes.
Developing and maintaining desk-level procedures and knowledge articles.
Delivering real-time support for ALLSPACE demonstrations and customer trials.
Performing proactive link health checks and analysis.
How You'll Work.
Team & Collaboration
Lead and coordinate complex technical investigations with Satellite Network Operators, teleport providers, and modem vendors.; Communicate clearly with executive stakeholders, customers, vendors, and engineering teams.
Communication Scope
Written communication skills; Verbal communication skills; Presentation skills; Communicate clearly with executive stakeholders, customers, vendors, and engineering teams.
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