Coforge
SeniorSalesforceConsultant
“Senior Salesforce Consultant at Coforge. Skills: Salesforce Service Cloud, Salesforce Chat, Apex, Lightning Web Components (LWC), Copado, Omni-Channel, CRM, Case Management, DevOps, Salesforce Architecture. Design, implement, and optimize scalable Salesforce Service Cloud and Chat solutions, including omnichannel routing, case management, and customer engagement workflows. Customize and integrate Salesforce solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet b”
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience, 5+ years of experience implementing Salesforce Service Cloud and customer engagement solutions, hands-on experience with Salesforce Service Cloud, Chat, omni-channel routing, and case management processes, Expertise in Salesforce customization using Apex and Lightning Web Components (LWC), Experience working with Salesforce DevOps tools such as Copado or equivalent deployment platforms, understanding of CRM workflows, chat deflection strategies, and customer service operations, Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions, Knowledge of Salesforce security, data integrity, compliance, and governance best practices, Excellent communication, stakeholder management, and consulting skills, Experience working in Agile environments and cross-functional delivery teams
Nice to Have
Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, or Chat Specialist, Experience with Agentforce, Data Cloud, or advanced Salesforce products, Familiarity with Salesforce migrations and multi-cloud integrations, Experience working with distributed, onshore/offshore, or consulting delivery teams
What You'll Do.
and optimize scalable Salesforce Service Cloud and Chat solutions
including omnichannel routing
and customer engagement workflows
Customize and integrate Salesforce solutions using Apex
Lightning Web Components (LWC)
and platform capabilities to meet business and technical requirements
Advise business and technical stakeholders on best practices for chat workflows
and cross-cloud architecture strategies
Support DevOps processes
and platform optimization through deployment automation
and technical guidance
How You'll Work.
Team & Collaboration
Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions; Experience working in Agile environments and cross-functional delivery teams; Experience working with distributed, onshore/offshore, or consulting delivery teams
Communication Scope
Excellent communication; stakeholder management; consulting skills
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