PAR Technology Corporation
Restaurant Technology
SeniorSalesforceAdministrator–ExperiencePortal(ExperienceCloud)
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“Senior Salesforce Administrator – Experience Portal (Experience Cloud) at PAR Technology Corporation. Skills: Experience Cloud administration, Salesforce configuration, User access management. Understand requirements. Translate requirements into configurations”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree in business or technology-related field, or equivalent practical experience, 5+ years of experience with Salesforce, Hands-on administration experience in Experience Cloud, Deep functional knowledge of Experience Cloud, Experience exposing Service Cloud features through Experience Cloud, Extensive experience with Salesforce configuration and automation tools, Experience managing Salesforce security and access models, Experience working within a formal Salesforce Application Lifecycle Management environment
Nice to Have
Salesforce Administrator or Advanced Administrator certification, Experience working in an Agile/Scrum delivery model, Experience with Single Sign-On, identity management, or authentication providers, Experience using Salesforce DevOps and deployment tools, Experience working in a SaaS or high-growth technology environment, Exposure to Commerce Cloud, Service Cloud, or cross-cloud integrations, Experience supporting systems during M&A or large-scale platform changes
What You'll Do.
Understand requirements
Translate requirements into configurations
Configure Experience Cloud sites
Enhance Experience Cloud sites
Maintain Experience Cloud sites
Administer Experience Cloud features
Optimize Experience Cloud features
Configure data visibility
Configure sharing models
Manage external users
Manage internal users
Collaborate with Service Cloud teams
Expose cases through portal
Expose knowledge articles through portal
Expose self-service capabilities through portal
Coordinate integrations
Ensure configurations comply with standards
Monitor portal performance
Monitor portal adoption
Monitor user experience
Perform system maintenance
Analyze portal configurations
Recommend improvements
Support data management activities
Validate post-release
Participate in release planning
Coordinate environments
Evaluate new features
Evaluate enhancements
Promote low-code/no-code best practices
Maintain documentation
Maintain operational runbooks
How You'll Work.
Team & Collaboration
Product Management; Business stakeholders; Salesforce Developers; QA; DevOps Engineers; Integration teams; Service Cloud teams; UX stakeholders; Technical stakeholders
Communication Scope
Clear communication; Effective communication
Process & Methodology
Agile/Scrum
Full Job Description
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/. Position Description: PAR is looking for a Senior Salesforce Administrator – Experience Portal to join the team. PAR is an international, fast-paced, high-growth environment, and our technology stack is cloud- and SaaS-first with minimal on-prem footprint. The ideal candidate embraces diverse perspectives and brings deep Experience Cloud (Community/Portal) administration expertise, strong problem-solving skills, and a collaborative mindset—while always keeping business outcomes front and center. The Senior Salesforce Administrator – Experience Portal is a critical member of the team who helps maximize the value of the Salesforce platform by configuring, optimizing, and governing scalable Experience Cloud solutions that support customer, partner, and external user engagement. Working closely with Product Management, business stakeholders, Salesforce Developers, QA, DevOps Engineers, and integration teams, you will contribute to solution discovery, configuration, and delivery in an Agile/Scrum environment. This role focuses on hands-on administration and configuration ac
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